Keari Ward
Hammond,IN
Summary
Driven by a strong work ethic and goal-oriented approach, I excelled at Family Dollar by implementing quality assurance practices that significantly enhanced team performance and customer satisfaction. My expertise in cash handling and ability to foster a results-driven environment led to increased accuracy in financial transactions and repeat business, showcasing my commitment to excellence and continuous improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSA
Pick N Pull
12.2023 - Current
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Answered customer questions about product availability and shipment times.
Warehouse Worker
Elite Staffing Inc.
06.2023 - 08.2023
- Consistently lifted materials weighing as much as heavy pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
Cashier
Strack N Van Til
11.2022 - 05.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Bakery Clerk
Jewels Osco
08.2021 - 08.2022
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Inspected goods to establish accurate pricing and labeling.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Assistant Manager
Family Dollar
06.2016 - 04.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
George Rogers Clark High School
Whiting, IN06.2015
Skills
- Goal-Oriented
- Strong Work Ethic
- Performance Tracking
- Product Promotion
- Call Center Operations
- Cash Handling
- First Aid
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Timeline
CSA
Pick N Pull
12.2023 - Current
Warehouse Worker
Elite Staffing Inc.
06.2023 - 08.2023
Cashier
Strack N Van Til
11.2022 - 05.2023
Bakery Clerk
Jewels Osco
08.2021 - 08.2022
Assistant Manager
Family Dollar
06.2016 - 04.2021
High School Diploma -
George Rogers Clark High School
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
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