Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Mendoza

Hammond,IN

Summary

Enthusiastic Case Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Case Management and training in leadership. Motivated to learn, grow and excel in workforce development.

Overview

9
9
years of professional experience

Work History

Career Coach

Equus Workforce Solutions
09.2023 - Current
  • Collaborated with other career coaches and industry professionals to share insights, resources, and best practices for optimal client outcomes.
  • Tracked client progress and adjusted coaching strategies accordingly to ensure continuous improvement and goal attainment.
  • Promoted the importance of work-life balance by teaching clients techniques for managing stress, setting boundaries, and maintaining self-care during their job search process.
  • Enhanced client career progression by providing personalized coaching sessions tailored to individual goals and strengths.

Counselor-Case Management

Maximus
12.2019 - Current
  • Develop working relationships with customers and monitor engagement and progress thru mutual planning, problem solving and full case management assistance.
  • Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
  • Exhibit considerable programmatic knowledge and assist customers in multiple phases of application process, ranging from enrollment through the awarding of benefits and services.
  • Offers referrals to community resources and services.
  • Monitors participation and attendance
  • Assist customers to acquire services that facilitate program goals (e.g., educational/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
  • Follow up with customers to ensure that their needs are met and questions and concerns are resolved.
  • Interact with other team members to provide expertise and assistance in resolving participant issues.
  • Maintain accurate and timely case notes on all customer contacts and document activities.
  • Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
  • Travel to business sites, community resource agencies and itinerant sites to meet customers.
  • Perform other duties as may be assigned by leadership.
  • Interpret policy and implement process & procedure.
  • Complete daily, weekly and monthly reports

UI Fraud & Investigation/Claims Adjudicator

Maximus
07.2020 - 09.2021
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Interpret policy and implement process & procedure.
  • Complete daily, weekly and monthly reports

UI Fraud & Investigation/Claims Adjudicator

Maximus
03.2020 - 07.2020
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Interpret policy and implement process procedure.

Counselor-Case Management

Skill Demand
10.2017 - 12.2019
  • Develop working relationships with customers and monitor engagement and progress thru mutual planning, problem solving and full case management assistance.
  • Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.
  • Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the rewarding of benefits and services.
  • Offers referrals to community resources and services.
  • Monitors participation and attendance
  • Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
  • Follow-up with customers to ensure that their needs are met and questions and concerns are resolved.
  • Interact with other team members to provide expertise and assistance in resolving participant issues.
  • Maintain accurate and timely case notes on all customer contacts and document activities.
  • Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.
  • Travel to business sites, community resource agencies and itinerant sites to meet customers.
  • Perform other duties as may be assigned by leadership.
  • Interpret policy and implement process & procedure.
  • Complete daily, weekly and monthly reports

Crisis Worker

Haven House, Inc.
12.2016 - 07.2017
  • Supported clients in developing coping skills.
  • Triaged and responded to telephone mental health crisis intervention.
  • Performing assessments of clients’ needs to determine appropriate interventions.
  • Assisting victims of sexual assault or domestic violence with filing police reports, contacting medical personnel, and arranging other services.
  • Helping individuals who are dealing with substance abuse and Domestic Violence issues by providing support and advocacy throughout the recovery process.
  • Counseling individuals who are experiencing emotional distress or who have experienced a traumatic event such as a natural disaster or violent crime.
  • Referring clients to appropriate community resources or agencies for assistance with legal issues, housing needs, medical care, or food.
  • Providing counseling services to individuals in crisis situations who are experiencing severe emotional distress or have been exposed to traumatic events such as domestic violence or violent crimes.
  • Coordinating community outreach programs such as homeless shelters, food pantries, emergency shelters, suicide prevention programs, and domestic violence shelters.
  • Participating in group therapy sessions with other counselors to provide support to clients.
  • Interpret policy and implement process & procedure.
  • Complete daily, weekly and monthly reports.

Education

Bachelor of Arts - Human Services

Calumet College of St. Joseph
Whiting, IN
05.2016

Skills

  • Case Management
  • Case Needs Assessment
  • Resource Identification
  • Group Activities
  • Group Counseling
  • Crisis Intervention
  • Case Planning
  • Records Management
  • Intervention Plans
  • Case Notes
  • Program Eligibility
  • Multitasking and Organization
  • Documentation
  • Microsoft Office
  • Comprehensive Reports

Timeline

Career Coach

Equus Workforce Solutions
09.2023 - Current

UI Fraud & Investigation/Claims Adjudicator

Maximus
07.2020 - 09.2021

UI Fraud & Investigation/Claims Adjudicator

Maximus
03.2020 - 07.2020

Counselor-Case Management

Maximus
12.2019 - Current

Counselor-Case Management

Skill Demand
10.2017 - 12.2019

Crisis Worker

Haven House, Inc.
12.2016 - 07.2017

Bachelor of Arts - Human Services

Calumet College of St. Joseph

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