John Mercer
Loris,SC
Summary
Dynamic professional with extensive experience in customer service and sales management at Walmart and Grand Strand Pick N Pull. Proven ability in technical support and client relationship management, driving sales through effective strategies. Committed to excellence, I thrive in fast-paced environments and adapt quickly to new challenges.
Professional technician with diverse experience and readiness for technical roles. Skilled in troubleshooting, installation, and maintenance of equipment, ensuring efficient and reliable operations. Strong focus on teamwork and delivering results. Known for adaptability, reliability, and effective communication.
Overview
2026
2026
years of professional experience
Work History
Retail Sales Manager
Grand Strand Pick N Pull
01.2024 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
TLE Technician
Walmart
12 2022 - 01.2024
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Housing Custodian
Coastal Carolina University Housing
8 2022 - 12 2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
High School Diploma -
Loris High School
Loris, SC06.2014
Skills
- Technical support
- Equipment maintenance
- Inventory management
- Customer service
- Client relationship management
- Sales strategy
- Team building
- Sales initiatives and techniques
- Facility inspection
- System diagnostics
Timeline
Retail Sales Manager
Grand Strand Pick N Pull
01.2024 - Current
TLE Technician
Walmart
12 2022 - 01.2024
Housing Custodian
Coastal Carolina University Housing
8 2022 - 12 2022
High School Diploma -
Loris High School
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