Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHARLES CALIXTE

North Lauderdale,FL

Summary

Developed technical problem-solving and customer assistance skills in fast-paced tech support environment. Excelled in diagnosing and resolving complex issues, leveraging in-depth knowledge of iOS systems. Looking to transition into new field, bringing strong analytical abilities and commitment to delivering efficient, user-focused solutions.

Overview

6
6
years of professional experience

Work History

Retail Sales Manager

AT&T
03.2023 - 01.2025
  • Managing day-to-day staffing and handled scheduling for all store employees
  • Overseeing employee performance, corrected problems, and increased efficiency to maintain productivity
  • Exceeding sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Coaching sales associates in product specifications, sales incentives, and selling techniques, significantly increasing sales
  • Recruited, hired, and trained 4 associates to develop into productive store managers with excellent product knowledge.
  • Reaching over 90% attainment with company goals consistently in 2024.

Retail Sales Associate

T-Mobile
06.2022 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items, and join reward programs
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently at a store with over 4,200 in foot traffic.

Help Desk Support Specialist

AdvancedBITS
08.2018 - 04.2022
  • Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
  • Collaborated closely with cross-functional teams to ensure seamless integration of new applications into existing systems.
  • Improved end-user satisfaction with hands-on troubleshooting and timely solutions for reported problems.
  • Boosted team efficiency by proactively identifying recurring problems and implementing long-term solutions.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Ensured compliance with company policies regarding data security during interactions with customers.

Education

GED -

Department of Education
Florida
08-2018

Skills

  • Cultivating Talent
  • Problem resolution
  • Application support
  • Technical support
  • Maintenance and troubleshooting
  • Customer support
  • Remote support
  • Incoming call management

Timeline

Retail Sales Manager

AT&T
03.2023 - 01.2025

Retail Sales Associate

T-Mobile
06.2022 - 01.2023

Help Desk Support Specialist

AdvancedBITS
08.2018 - 04.2022

GED -

Department of Education

Similar Profiles

CREATE PROFILE
CHARLES CALIXTE