Hi, I’m
Kevin Verbanas
Valrico,FL
Summary
Dynamic Sales Manager at Charter Communications with a proven track record in strategic planning and performance management. Successfully increased sales through effective tactics and fostered a culture of teamwork. Skilled in relationship building and process improvements, driving significant growth in both sales and employee engagement.
Overview
25
years of professional experience
Work History
Charter Communications, Spectrum
Retail Sales Manager
08.2021 - Current
Job overview
- Achieved/exceeded sales goals by cultivating a competitive and accountable sales environment while creating a culture of Teamwork and support.
- Collaborated cross-functionally with other leaders to share best practices and support growth & development of new leaders.
- Increased sales performance through effective sales tactics and strategic planning.
Charter Communications, Spectrum
Residential Retention Supervisor
05.2019 - 08.2021
Job overview
- Evaluated current customer retention strategies and created new best practices that were shared across the site to become standard to drive continuous improvements.
- Utilized advanced critical thinking skills in solving problems and implementing strategies that brought about immediate results in retaining customers, net PSU's, and revenue.
- Created a high level of employee engagement through Skype chat during Covid19 with 100% of Agents working remotely to maintain and even increase PSU retention and Mobile sales performance.
WellCare
Operations Manager
05.2017 - 02.2019
Job overview
- Established self-accountable and effective communication protocols within the Operations department to enhance project status cadence to business channel leadership, reducing miscommunications, and missed deadlines.
- Developed Operational KPI's to measure and track progress against our compliance and regulatory goals, as well as our third party partner call center performance goals.
- Cross collaboration across multiple business units to support growth and expansion activities, including collecting project objectives, understanding operational and regulatory requirements, capturing CRM development plans, develop New Hire and ad-hoc training content, and partner with other business owners to successfully deploy and rollout project to meet contractual deadlines.
CGS Tampa
Senior Operations Manager
03.2014 - 05.2017
Job overview
- Provided Senior Leadership in the development of short-term and long-term plans for a new daily/weekly/monthly operational structure to support an Order Support program for a Fortune 100 Telecommunications provider.
- Identified performance and process improvement opportunities and designed an effective operational structure to better lead and support the program that lead to an FTE growth from 75 to 175 in eight months.
- Managed an effective and collaborative client relationship with the Senior Client Relationship Manager to build a partnership that lead to increased headcount growth in local and sister site abroad.
Alorica
Sales Manager /Client Services/Quality Manager
01.2010 - 02.2014
Job overview
- Quality Manager: Lead a Team of QAR's across multiple sites supporting a Fortune 100 clients Quality & Compliancy objectives to support Operations.
- Client Services Manager: Launched B2B Outbound SMB Sales program, including implementation activities and project plan ownership, CRM development, establishing client reporting, and managed client relationship and invoicing activities, and lead all performance-management related tasks.
- Sales Manager: Coached and developed a B2B Outbound sales team in a quota driven environment to achieve/exceed client goals.
Education
COPC Inc.
from COPC Industry Standards Training
CED Solutions
from MCSE NT 4.0 Certificate Training
University of South FloridaTampa, FL
from Introduction To Microsoft SQL
ECornell UniversityOnline
from Business Analytics Certificate
02-2024
University of South FloridaTampa, FL
from Lean Six Sigma Green Belt Certificate
02-2014
Skills
- Strategic Planning
- Performance Management
- Relationship Building
- Business Analytics
- Process Improvements
- Effective Communication
- Leadership Collaboration
- Cultivating Culture
Timeline
Retail Sales Manager
Charter Communications, Spectrum
08.2021 - Current
Residential Retention Supervisor
Charter Communications, Spectrum
05.2019 - 08.2021
Operations Manager
WellCare
05.2017 - 02.2019
Senior Operations Manager
CGS Tampa
03.2014 - 05.2017
Sales Manager /Client Services/Quality Manager
Alorica
01.2010 - 02.2014
COPC Inc.
from COPC Industry Standards Training
CED Solutions
from MCSE NT 4.0 Certificate Training
University of South Florida
from Introduction To Microsoft SQL
ECornell University
from Business Analytics Certificate
University of South Florida
from Lean Six Sigma Green Belt Certificate
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