Hi, I’m
Karl O. C. Williams
Rosedale,NY
Summary
Driven, highly organized, and results-oriented professional with over 20 years of experience leading successful retail operations for industry-leading companies. Utilizes proven merchandising programs, superior customer service, comprehensive personnel training, and strategic marketing campaigns to maximize store revenue. Proven ability to develop and implement store policies to establish an environment that prioritizes customer service and satisfaction above all other performance metrics. Exceptional business acumen and market/consumer insight.
Overview
21
years of professional experience
Work History
REI Coop
Retail Sales Manager
04.2022 - Current
Job overview
- Primarily responsible for handling personnel management, inventory control, and marketing campaigns
- Trained and mentored staff members to ensure understanding and knowledge of all offered products
- Analyzed P&L statements to maintain maximum store profitability and reduce costs
- Managed and supervised all store personnel
- Interfaced with customers to expediently resolve complaints and promote repeat and referral business
- Coordinated visual and aesthetic store presentations to drive sales of new and existing products
- Monitored inventory flow to minimize stock shortages of top-selling and high-margin products
- Maintained compliance consistency with local, state, and federal laws and regulations
TJ MAXX
Store Manager
05.2004 - 12.2021
Job overview
- Managed all daily business operations for a high volume retail store, including road map development, strategic planning, customer service, and policy development
- Analyzed prior year data to assist in long-range planning and forecasting initiatives
- Communicated frequently with home office and field management team
- Manage three direct reports; aided two Associates in receiving Coordinator promotions
- Maintained control of payroll expenses
- Established and maintained a positive, supportive work environment that empowered sales associates to consistently increase revenue through the delivery of outstanding customer service
- Key member of the management team involved in setting and communicating sales goals to store associates
- Achieved OSAT Score of 90% (TY) and 70% (LY)
- Increased Sales for fiscal year ending 2019 by 3%
Education
Long Island UniversitySouthampton, NY
Bachelor of Science from Business Administration and Management Information
Skills
- Retail Operations Management
- Inventory Control
- Customer Retention
- Customer Engagement
- Sales Forecasting
- Revenue Optimization
- Strategic Planning
- Budget Development
- Cost Control
- Payroll Management
- Personnel Management
- P&L Analysis
- Staff Development
- Staff Supervision
- Strategic Marketing
Accomplishments
REI Co-op Anderson Award nominee
Team of the year recipient
Osat above 70%
Timeline
Retail Sales Manager
REI Coop
04.2022 - Current
Store Manager
TJ MAXX
05.2004 - 12.2021
Long Island University
Bachelor of Science from Business Administration and Management Information
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