Jordan Reynolds
Olympia
Summary
Results driven retail management professional with strong focus on team collaboration. Adept at inventory management, sales strategy, and customer service excellence. Known for adaptability and reliability in meeting changing needs, consistently driving store performance. Effective communicator with talent for motivating teams and ensuring operational efficiency.
Overview
11
11
years of professional experience
Work History
Retail Store General Manager
South Sound Vapor Lounge
12.2014 - Current
- Boosted customer loyalty with personalized shopping experiences and targeted promotions tailored to individual preferences.
- Established strong vendor relationships to negotiate favorable pricing terms while maintaining consistent supply levels for key products.
- Enhanced employee productivity by delegating tasks effectively and setting clear expectations for performance outcomes.
- Increased store profitability by implementing cost-saving measures and optimizing inventory management.
- Expanded product offerings based on customer feedback surveys, resulting in increased sales revenue from diversified merchandise selection.
- Led change efforts within store, conforming to shifting demands.
- Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
- Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
GED -
South Puget Sound Community College
Olympia, WA09-2009
Skills
- Store operations
- Employee scheduling
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Team leadership
- Verbal and written communication
- Customer relations
Timeline
Retail Store General Manager
South Sound Vapor Lounge
12.2014 - Current
GED -
South Puget Sound Community College
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