Donna Harrill Bussard

• Trained and developed staff to enhance team efficiency and service quality.
• Implemented inventory management systems to streamline stock levels and reduce waste.
• Analyzed sales data to identify trends and inform merchandising strategies.
• Fostered a positive shopping environment through effective conflict resolution and customer engagement.
• Managed budgeting processes, optimizing resources for improved profitability and cost control.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Managed store organization, maintenance, and purchasing functions.
• Managed inventory control, cash control, and store opening and closing procedures.

• Led daily operations to ensure optimal store performance and customer satisfaction.
• Oversaw compliance with safety regulations and company policies to maintain operational standards.
• Coordinated promotional events to drive foot traffic and boost sales initiatives.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Optimized store displays and appearance via strategic merchandising.
• Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
• Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Responsible for Store business operations - including front cash management, store P & L, hiring and training of associates, back of house management, loss prevention, store safety management, supervision of merchandising/ including resets, company required reports and events, providing and training for exceptional customer service.

Successfully managed a failing retail store bringing in comp sales of 40% after 3 months. Instead of closing store as corporate originally planned -store was expanded and remodeled. Actively hired and trained staff, ordered store merchandise, setting POG, effectively controlled shrink, payroll, and expenses.

A seasonal position. Managed home store- supervised the management of two other locations. Duties included hiring and training, payroll, ordering, customer sales, and cost control.

• Facilitated orientation sessions for newcomers to enhance integration into community resources. Delivered advertising materials to families moving into local area.

• Coordinated scheduling for transportation services, optimizing resource allocation and enhancing operational efficiency.
• Managed correspondence and office communications, ensuring timely responses and effective information flow.
• Supported financial record-keeping by processing invoices and tracking expenses accurately.
• Implemented filing systems that improved document retrieval speed and reduced clutter in the office environment.

• Conducted comprehensive assessments to identify client needs and develop tailored intervention plans.
• Facilitated individual and group therapy sessions, promoting emotional well-being and resilience among clients.
• Served as a liaison between clients and families.
• Duties included ensuring personal care was provided for clients, managing client financial affairs, doctor appointments, and state / local DDS reports.

• Guided clients through mortgage application process, ensuring compliance with regulations and internal policies.
• Evaluated creditworthiness of applicants, utilizing advanced underwriting tools to assess risk effectively.
• Developed customized loan solutions based on client needs, enhancing customer satisfaction and retention rates.
• Mentored junior loan officers on effective sales techniques and regulatory compliance requirements.

• Supervised daily cash handling operations, ensuring accuracy and compliance with bank policies.
• Trained staff on customer service protocols and efficient transaction processing methods.
• Managed branch's vault operations, maintaining security standards and accurate inventory records.
• Developed strategies to enhance customer engagement and satisfaction through tailored banking solutions.