Jordan Riley
San Antonio
Summary
Dynamic and detail-oriented professional with experience at HEB Grocery Store, excelling in customer service and efficiency. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in mobile app usage for order management, demonstrating initiative and a goal-oriented mindset to achieve high satisfaction ratings.
Overview
5
5
years of professional experience
Work History
Curbside Shopper
HEB Grocery Store
01.2021 - Current
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Customer Service Representative
QVC
01.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certificate Of Technical Studies - Cosmetology
Vogue
San Antonio, TX03.2022
Skills
- Speed and efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Goal-oriented mindset
- Customer service
- Attention to detail
- Relationship building
- Upbeat and outgoing attitude
- Planning and organization
- Documentation and reporting
Timeline
Curbside Shopper
HEB Grocery Store
01.2021 - Current
Customer Service Representative
QVC
01.2020 - 02.2022
Certificate Of Technical Studies - Cosmetology
Vogue
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