jordan roberts
Whiting,IN
Summary
Dynamic and reliable professional with a strong background in customer service at Hoosier Theatre and park maintenance with the City of Whiting. Known for exceptional safety awareness and the ability to work under pressure, I effectively enhanced guest experiences and ensured venue security while training new team members.
Overview
11
11
years of professional experience
Work History
Usher
Hoosier Theatre
07.2014 - Current
- Provided exceptional customer service by greeting patrons and assisting with seating arrangements.
- Ensured safety compliance by monitoring crowd behavior and maintaining venue access protocols.
- Facilitated smooth event operations through effective coordination with team members and management.
- Trained new ushers on procedures and best practices for customer engagement and safety.
- Monitored ticketing processes to prevent unauthorized entry, ensuring a secure environment for attendees.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Monitored entrance and exit of venue to guarantee safety of guests.
Park Worker
City of Whiting
05.2025 - 10.2025
- Maintained park cleanliness by performing routine litter collection and debris removal.
- Assisted with landscaping tasks, including planting flowers and maintaining garden beds.
- Operated hand tools and equipment for park maintenance activities.
- Collaborated with team members to ensure safe use of park facilities and amenities.
- Provided support during community events by setting up spaces and assisting visitors.
- Monitored park conditions, reporting any maintenance needs to supervisors promptly.
- Engaged with park visitors to provide information about amenities and scheduled activities.
- Provided excellent customer service at entrance gates or information booths answering questions regarding directions or events.
- Followed safety protocols while performing outdoor tasks, ensuring personal and public safety.
Education
Bachelor of Arts - History
Purdue University
West Lafayette, IN05-2022
Skills
- Patience and composure
- Working under pressure
- Reliability and punctuality
- Safety awareness
- Professional appearance
- Sense of responsibility
Timeline
Park Worker
City of Whiting
05.2025 - 10.2025
Usher
Hoosier Theatre
07.2014 - Current
Bachelor of Arts - History
Purdue University