Jordan Rockins
Tomball,TX
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. As well as being a hands-on banquet host overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.
Overview
5
5
years of professional experience
Work History
Lead Banquet Coordinator
Dave & Buster's
The Woodlands, TX
05.2021 - Current
- Improved event efficiency by organizing and coordinating banquet setup and teardown.
- Enhanced overall guest experience by addressing concerns promptly, professionally resolving issues as they arose during events.
- Streamlined communication channels by liaising between kitchen staff, service team, and clients for smooth event execution.
- Increased repeat business through exceptional customer service skills and attention to detail in meeting client needs.
- Serving large groups while trying to ensure customer satisfaction throughout the whole event.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Deposits Clerk
Dave and Busters
05.2021 - Current
- Improved deposit processing efficiency by accurately verifying and sorting checks, cash, and other financial instruments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their accounts.
- Ensured data accuracy with meticulous record-keeping of daily transactions, including deposits, withdrawals, and transfers.
- Streamlined operations by maintaining well-organized files and records for easy retrieval in case of audits or disputes.
Supervisor
Oklahoma State University Academic Center
08.2019 - 05.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Associate
Ross
05.2019 - 08.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor Of Science in Business Administration - Business Management
Oklahoma State University
Stillwater, OK05.2021
Skills
- Guest Relations
- Staff Leadership
- Guest Engagement
- Record Keeping Abilities
- Currency Exchange
- Cash Drawer Reconciliation
- Bookkeeping
- Accounts Payable and Receivable
- Hospitality service expertise
- Cash handling expertise
Activities And Volunteer Experience
- Track And Field Team
- Stillwater Humane Society
- Legends Sports Complex
Honors And Awards
- Track And Field Scholarship, 08/2017, Present
- Academic ALL-Big 12 Second Team, 08/2018, 2019
- President’s List, 08/2017, 05/2018
Leadership Experience
- Sprinter For The Oklahoma State University Track Team, Oklahoma State University Athletics, Stillwater, OK, 08/2017, Present, Communicate with other teammates for success on and off the track, Represent the University, Balance demands of 20 hours per week with being a full-time student
- SAAC Member, Oklahoma State University Athletics, Stillwater, OK, 08/2019, Present, Interact with members of the Stillwater community, Represent the University at high levels, Provide feedback for all student athletes at Oklahoma State from upper committees about new regulations, rules, policies, Promoting a positive student athlete image
Timeline
Lead Banquet Coordinator
Dave & Buster's
05.2021 - Current
Deposits Clerk
Dave and Busters
05.2021 - Current
Supervisor
Oklahoma State University Academic Center
08.2019 - 05.2021
Sales Associate
Ross
05.2019 - 08.2020
Bachelor Of Science in Business Administration - Business Management
Oklahoma State University