Jordan Rose
San Antonio
Summary
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Service Supervisor
Drury Hotels Company LLC
San Antonio
07.2017 - Current
- Collaborated with various departments within the hotel organization such as housekeeping, maintenance, and accounting, when needed.
- Reviewed sales reports from previous days, weeks, months to identify any potential opportunities or areas of concern.
- Created training materials and conducted training sessions for guest service personnel on proper customer service techniques.
- Monitored inventory of front desk supplies and placed orders as necessary to ensure availability.
- Completed routine maintenance and repair.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Set up banquet rooms for special events such as weddings or corporate functions.
Trainer
Which Wich Superior Sandwiches
San Antonio
01.2014 - 07.2017
- Recommended changes or improvements in existing training processes as needed.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Resolved any issues raised by participants during the training session in a timely manner.
Skills
- Customer service
- Employee training
- Conflict resolution
- Inventory management
- Process improvement
- Time management
- Project management
- Quality assurance
- Problem solving
- Multitasking proficiency
Certification
- Electrician apprentice license
- TABC
- ServeSafe food handler
Timeline
Guest Service Supervisor
Drury Hotels Company LLC
07.2017 - Current
Trainer
Which Wich Superior Sandwiches
01.2014 - 07.2017