Joseph Bernadin
Fort Lauderdale
Summary
Professional in guest services, prepared to lead and elevate customer experiences. Background in managing guest services with focus on improving service quality and operational efficiency. Known for fostering teamwork and delivering consistent results, adaptable to changing needs. Proficient in conflict resolution and staff training.
Experienced with managing guest services operations and ensuring high levels of customer satisfaction. Utilizes effective problem-solving strategies and team leadership to streamline operations. Track record of fostering positive guest experiences and maintaining service standards.
Overview
18
18
years of professional experience
Work History
Guest Service Supervisor
Spirit Airlines
01.2018 - 01.2026
- During my tenure at Spirit Airlines, I transitioned from a gate agent to the roles of Lead and Supervisor. This progression afforded me extensive experience in airport operations and the opportunity to collaborate across various departments within the organization.
- As a Supervisor for Spirit Airlines, my responsibilities encompassed managing an average of 18 flights daily at Fort Lauderdale Airport. Additionally, I served as a supporting supervisor for guest service agents, ensuring their adherence to company policies, provision of exceptional flying experiences to our guests, up-selling company products, compliance with the dress code policy, and accountability for any deviations from company standards. I derive immense satisfaction from empowering others and providing guidance to agents as needed.
- Hudson News Group
Royalseas Cruises
01.2017 - 01.2017
- Providing products, services, and solutions by comprehending customers’ unique end-to-end requirements and assisting them in addressing them.
- By engaging in inquiries to ascertain customer needs, we offer pertinent services, solutions, and accessories.
Fox Rental Car
01.2016 - 01.2016
- Answer customer calls and extend complimentary cruise offers.
- Adhere to a script outlining the comprehensive details of the cruise.
- Promote vacation packages and consistently meet or exceed monthly sales targets.
Metro PCS Wireless
01.2008 - 01.2014
- Greet all customers in a professional, friendly, and timely manner, ensuring an exceptional customer experience.
Education
High School Diploma -
Palm Beach State College
Lake Worth, FLSkills
- Customer service standards
- Greeting customers
- Conflict management
- Customer service
- Policy enforcement
- Team management
- Guest accommodations
- Team Training
- Implementing policies
- Supporting audits
- Guest experiences
- Check-in procedures
- Generating reports
Timeline
Guest Service Supervisor
Spirit Airlines
01.2018 - 01.2026
Royalseas Cruises
01.2017 - 01.2017
Fox Rental Car
01.2016 - 01.2016
Metro PCS Wireless
01.2008 - 01.2014
High School Diploma -
Palm Beach State College