JORDAN SANCHEZ
Sacramento,CA
Summary
Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments. Worked well in situations that caused a lot of physical stress and used problem solving skills to over come challenges that arose.
Overview
3
3
years of professional experience
Work History
Leak Survey Specialist
PG&E
03.2024 - Current
- Evaluated existing survey instruments for reliability, validity, and relevance in addressing project goals.
- Used customer service skills to efficiently deal with problems customers routinely arose.
Guest Service Associate
Target
06.2021 - 03.2024
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
- Handled payment processing and provided customers with receipts and proper bills and change
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Educated guests regarding important property information and directions to different store areas
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Welcomed patrons to front desk and engaged in friendly conversations while addressing problems customers had
- Managed customer complaints and rectified issues to complete satisfaction
Education
Associate of Arts - Business Communications
Cosumnes River College
Sacramento, CAHigh School Diploma -
Evergreen Valley High School
San Jose, CA05.2021
Skills
- Time management
- People skills
- Communication
- Relationship building
- Organizational skills
- Time Management
- Attention to Detail
- Problem-solving abilities
- Greeting and directing
- Training and mentoring
Timeline
Leak Survey Specialist
PG&E
03.2024 - Current
Guest Service Associate
Target
06.2021 - 03.2024
High School Diploma -
Evergreen Valley High School
Associate of Arts - Business Communications
Cosumnes River College