Jordan Senteno
Carlsbad,CA
Summary
Current college student with background in hospitality service. Skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Offering several years of experience in administrative support and customer relations. Highly efficient in planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Front Office Receptionist
City Of Carlsbad
04.2022 - Current
- Directed phone inquiries, answered customer questions, and scheduled swim lessons.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions about the facility to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Processed and facilitated timely deposit payments.
Front Desk Agent
Destination Residences Hawaii, Kauai
06.2021 - 12.2021
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Activities Attendant
Four Seasons Hotel
04.2019 - 12.2020
- Planned, coordinated, and implemented social and recreational activities
- Scheduled movies, entertainment and other special events.
- Evaluated supplies and requested purchases to meet activity plans.
- Trained workers in service policies, safety requirements and specifics of activities.
Office Assistant Intern
Farmers Insurance Group
06.2018 - 03.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed correspondence memos and emails.
- Assisted clients with scheduling appointments
- Processed Insurance claims and payment information
- Responded to inquiries concerning policies and claims
Education
Bachelor of Arts - Social Science
San Diego State University
San Diego, CAAssociate of Arts - Sociology
Palomar College
San Marcos, CA12.2023
Skills
- Project Coordination
- Business Communications
- Administrative Skills
- Verbal and Written Communication
- Hospitality Service
- Visitor and Customer Relations
- Computer Proficiency
- Guest Satisfaction
Timeline
Front Office Receptionist
City Of Carlsbad
04.2022 - Current
Front Desk Agent
Destination Residences Hawaii, Kauai
06.2021 - 12.2021
Activities Attendant
Four Seasons Hotel
04.2019 - 12.2020
Office Assistant Intern
Farmers Insurance Group
06.2018 - 03.2019
Bachelor of Arts - Social Science
San Diego State University
Associate of Arts - Sociology
Palomar College
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