Jordan Serca
Cordova,United States
Summary
I am a diligent, creative, and hard working person. Initiative, communicative, great listener, and problem solver would be a few more words I would use to describe myself. I ask questions in order to achieve greater knowledge about my job and so I can do things correct the first time. I am open to criticism and feedback, I know there is always room for improvement
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Certified Trainer
Firebirds Wood Fired Grill
Bartlett, Tennessee
01.2024 - Current
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Host + To-Go Server
Firebirds of Memphis
Bartlett, United States
12.2022 - Current
- Greet and seat guests, ensuring optimal table turnover and customer satisfaction.
- Manage to-go orders, maintaining accuracy and timely service.
- Coordinate with kitchen staff to ensure order accuracy and efficiency.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Provided excellent customer service by anticipating customer needs.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Processed payments accurately and efficiently using POS system.
Cashier
Kroger
Lakeland, United States
03.2021 - 01.2022
- Executed transactions promptly, cutting wait times and elevating customer satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Certified Pharmacy Technician - Pharmacy Technology
Penn Foster College
Cordova, TN 04.2023 - 07.2025
High School Diploma -
05.2022
Skills
- Time Management
- Customer Service
- Problem Solving
- Teamwork
- Organization
- Efficiency
- Point-Of-Sales
- Effective communication
- Attention to detail
- Training delivery
- New hire training
Timeline
Certified Trainer
Firebirds Wood Fired Grill
01.2024 - Current
Certified Pharmacy Technician - Pharmacy Technology
Penn Foster College
04.2023 - 07.2025
Host + To-Go Server
Firebirds of Memphis
12.2022 - Current
Cashier
Kroger
03.2021 - 01.2022