Jordan Sheffield
Victoria
Summary
Dedicated teller with a strong background in retail banking and customer service. Known for efficiently managing high-volume transactions while fostering customer loyalty through personalized interactions. Committed to enhancing customer satisfaction and maintaining operational accuracy in a fast-paced environment. Looking to grow with Frost.
Overview
10
10
years of professional experience
Work History
Teller
Frost Bank
Victoria
10.2022 - Current
- Developed strong relationships with customers through exceptional service, loyalty and trust.
- Handled high-volume transactions with meticulous attention to detail, ensuring accurate processing for all customers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Created a welcoming atmosphere in the branch by warmly greeting customers and addressing them by name.
Sales Associate
Cindies
03.2020 - 10.2022
- Organized racks and shelves to enhance store visual appeal and promote specific merchandise.
- Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs
- Managed cash register transitions during shift changes to maintain operational efficiency.
- Assess needs and recommended products aligned with customer budget and preferences.
- Interact professionally with customers, informing individuals of sales promotions and driving product interest.
- Engaged customers and built connections to foster long-term sales relationships.
- Maintained organized and clean cash wrap area to ensure efficient customer transactions.
Cashier
Stripes Convenience Store
06.2019 - 02.2020
- Greeted customers and provided prompt and friendly service.
- Counted and balanced cash drawers at shift start and end, ensuring accurate cash management.
- Handled multiple payment methods securely, reducing discrepancies and safeguarding cash assets.
- Mentored new employees on cashier duties and best practices, enhancing team knowledge and service quality.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged, and displayed merchandise.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Sales Associate
Samuel's Fine Jewelry
12.2018 - 06.2019
- Identified and recommended optimal products by actively listening to customer needs and desires.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided energetic responses to customers in-store and by telephone, exceeding expectations to meet their needs.
- Enhanced visual merchandising by creating eye-catching displays that showcased products and enticed shoppers to purchase.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted with staffing by taking additional shifts during holidays and peak periods.
- Daily inventory count and logging floor merchandise and inventory.
Concessions Worker
Cinemark 12
11.2016 - 09.2018
- Boosted customer satisfaction through efficient, friendly service at concession stands.
- Delivered friendly service to foster customer engagement.
- Processed cash payments at point of sale accurately and efficiently.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Maintained cleanliness and organization of area and equipment to ensure compliance with standards.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Broke down,cleaned and sanitized work stations at the end of each day.
Education
High School Diploma -
Victoria East High School
Victoria, TX06-2017
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Goal-oriented focus
Timeline
Teller
Frost Bank
10.2022 - Current
Sales Associate
Cindies
03.2020 - 10.2022
Cashier
Stripes Convenience Store
06.2019 - 02.2020
Sales Associate
Samuel's Fine Jewelry
12.2018 - 06.2019
Concessions Worker
Cinemark 12
11.2016 - 09.2018
High School Diploma -
Victoria East High School