Summary
Work History
Education
Skills
Timeline
Generic

Jordan Shepherd

Fayetteville,United States

Summary

Effective at sourcing products, vetting vendors and managing bid process. Good relationship-builder and problem-solver with methodical approach and excellent verbal and written communication skills. Well-versed in needs and processes for high profile customers.

Work History

Capacity Procurement Representative - Amazon ICS

J.B. Hunt Transport Services, Inc.
  • Load Building and Appointment Scheduling
  • Provided freight transportation opportunities to independent trucking contractors
  • Partnered with Amazon to logistically move their freight on time
  • Set up dedicated transportation lanes with consistent and responsible carriers
  • Built relationships with numerous drivers from all walks of life to enhance cooperation and reliability.

Sr. Customer Care Representative

Black Hills Energy
  • Took Daily Calls from Customers, builders with billing issues, taking payments, starting, or stopping services
  • Also took Emergency phone calls for gas leak, power outage, fires and other type of emergency calls related to power and gas
  • Was required to learn and maintain our knowledge on the utility jurisdictions for each state we serviced throughout the country
  • Took calls from angry customers or builders to de-escalate the situation.

Team Leader

Whataburger
  • I worked in all positions in the store and supported the managers on daily tasks
  • I would lead various shifts while managing daily inventory of food & supplies
  • Also helped with ordering food & supplies for the store.

Parts Delivery Driver

National Truck Staffing
  • Safe Driving of Company Vehicles
  • Filling Orders from pick tickets and packaging for delivery
  • Loading and delivery of parts with efficiency and accuracy
  • Loading and Unloading of Shipments and deliveries
  • Keeping the shop and work area clean, safe & organized
  • Assist in the everyday activities and various chores in the shop.

Production Technician

Central States Manufacturing, Inc.
  • CSMI Certified Crane & Forklift operator
  • Operated Machinery including Roll-Formers: Corner-Line Machine, Ridge Cap, RAT Guard, K5, J-Trim Machine
  • Wrappers, Overhead Door Machine Operator
  • Updated all records, visual tracking - written & electronic (Example: Coil Footage, Cover Sheets)
  • Stocking and inventory
  • Daily Operator Preventive Maintenance checks.

Education

High School Diploma -

Springdale High School
Springdale, AR
05.2011

Skills

  • Logistics Management
  • Brokerage
  • Critical Thinking
  • Vendor Relationship Management
  • Load Building/Appointment Scheduling
  • Negotiation
  • Professional Communication
  • Supply Chain Optimization
  • Data Entry
  • Supplier Relationship Management
  • Persuasion skills
  • Staff education and training
  • Evaluating Employee Work

Timeline

Capacity Procurement Representative - Amazon ICS

J.B. Hunt Transport Services, Inc.

Sr. Customer Care Representative

Black Hills Energy

Team Leader

Whataburger

Parts Delivery Driver

National Truck Staffing

Production Technician

Central States Manufacturing, Inc.

High School Diploma -

Springdale High School

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Jordan Shepherd