Jordan Shultz
Jenison,MI
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Agent
Stedman Insurance
09.2024 - 09.2025
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Real Estate Transaction Coordinator
Brian Hevelhurst
11.2022 - 09.2024
- Collaborated with stakeholders to complete property sales and purchases.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Custodian
Grand Valley State University
11.2020 - 11.2022
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Maintained the athletic facility.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
Behavior Technician
Centria Autism Services
07.2019 - 11.2020
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
Carpet Installer
James Shultz Carpet Installation
09.2015 - 07.2019
- Installed carpet padding and tack strips around the perimeter of the room.
- Trimmed excess materials after installation was complete.
- Sewed seams in order to create a uniform look.
- Measured, cut, and seamed carpet to fit rooms of various sizes.
Retention Customer Service Representative
Charter Spectrum
10.2013 - 09.2015
- Answered incoming customer inquiries via phone, email and live chat.
- Resolved customer complaints promptly and professionally.
- Won several prizes and awards from competitions around retention and sales metrics.
- Assisted in training new Customer Service Representatives when needed.
- Utilized problem solving skills to resolve complex matters in a timely manner.
- Evaluated existing processes and procedures for improvement opportunities.
- Provided customers with product and service information.
Education
High School Diploma -
Jenison Senior High
Jenison, MISkills
- Customer relationship management
- Product knowledge
- Team building
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Customer service
- New client acquisition
- Upselling
Certification
- Licensed insurance producer (November 2024)
Timeline
Insurance Agent
Stedman Insurance
09.2024 - 09.2025
Real Estate Transaction Coordinator
Brian Hevelhurst
11.2022 - 09.2024
Custodian
Grand Valley State University
11.2020 - 11.2022
Behavior Technician
Centria Autism Services
07.2019 - 11.2020
Carpet Installer
James Shultz Carpet Installation
09.2015 - 07.2019
Retention Customer Service Representative
Charter Spectrum
10.2013 - 09.2015
High School Diploma -
Jenison Senior High