Jennie Mendoza
Austin
Summary
Dynamic insurance professional with a proven track record at Remco Inc., excelling in customer service and policy sales. Skilled in relationship building and effective communication, I consistently achieved high client retention rates while managing complex accounts. Passionate about delivering tailored insurance solutions and enhancing client satisfaction through proactive follow-ups and strategic sales initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Agent
Prontoinsurance
Austin
05.2019 - Current
- Open/close office
- Daily deposit
- Open new policies
- Run quote
- Daily calls for payment reminders
- Assisted clients in selecting appropriate insurance policies for their needs.
- Provided exceptional customer service by promptly addressing client inquiries and concerns.
- Maintained accurate records of client interactions and policy details in the database.
- Conducted regular follow-ups with clients to ensure satisfaction and retention.
- Participated in training sessions to stay updated on industry regulations and products.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Processed payments received from clients promptly according to established procedures.
Assistant Store Manager
Bealls Stores
Cuero
01.2019 - 03.2019
- Greet customers
- Change ads
- Assist customers with any needs
- Open/close store
- Bank deposits
- Coordinated inventory control and stock replenishment processes.
- Monitored sales performance and provided feedback to team members.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Cashier/Cook
Texan Convenient Store
Cuero
10.2018 - 01.2019
- Prep/cook meals
- Greet customers
- Clean
- Answer phone/take carry out orders
- Operated cash register efficiently during peak hours.
- Maintained cleanliness and organization of checkout area.
- Restocked merchandise on shelves to ensure availability.
- Collaborated with team members to enhance customer service experience.
- Accepted cash and credit card payments, issued receipts and provided change.
Insurance Agency Manager
PRONTO INSURANCE AGENCY
Cuero
03.2018 - 10.2018
- Give quotes.. Open new policies.. Make calls send text reminders of payment due.
Property Manager
MAC-RE LLC
Runge
10.2014 - 03.2018
- New lease recertifications monthly inspections some maintenance order for supplies
- Managed tenant relations and resolved concerns promptly.
- Coordinated property maintenance and vendor services efficiently.
- Oversaw lease agreements and ensured compliance with regulations.
- Conducted regular property inspections to maintain standards.
Bookkeeper
Valero
Kenedy
03.2013 - 04.2015
- Bookkeeping cashier cleaning ordering checking in vendors
- Managed accounts payable and receivable processes efficiently.
- Collaborated with auditors during financial audits to provide necessary documentation.
- Processed accounts payable and receivable transactions.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Generated invoices for clients and tracked payments received from customers.
- Performed month-end closing activities.
Education
Ged Program -
Austin Learning School
Austin, TX03.2000
Skills
- Customer Service
- Auto Insurance
- Insurance Sales
- Bookkeeping
- Property Management
- Property Leasing
- Accounts Payable
- Accounts Receivable
- Policy writing
- Customer relationship management
- Sales strategy
- Client retention
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Policy adjustment
- Cold calling
- Operations management
- Account management
- Upselling
- Policy renewals
- Auto insurance
- Negotiation abilities
- Customer follow-up
- Customer service
- Quotes and sales
- Licensed insurance agent
- Teamwork
- Self motivation
- Relationship building
- Bookkeeping support
Certification
Limited lines
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional
Timeline
Insurance Agent
Prontoinsurance
05.2019 - Current
Assistant Store Manager
Bealls Stores
01.2019 - 03.2019
Cashier/Cook
Texan Convenient Store
10.2018 - 01.2019
Insurance Agency Manager
PRONTO INSURANCE AGENCY
03.2018 - 10.2018
Property Manager
MAC-RE LLC
10.2014 - 03.2018
Bookkeeper
Valero
03.2013 - 04.2015
Ged Program -
Austin Learning School