JORDAN SILVA
East Providence,RI
Summary
Dynamic General Manager with a proven track record at Leslie's Pool Supplies, excelling in employee development and customer satisfaction. Skilled in profit and loss analysis and staff training, I effectively managed budgets and enhanced team performance, driving operational success and achieving profit goals while fostering a positive work environment.
Overview
16
16
years of professional experience
Work History
General Manager
Leslie's Pool Supplies
Warwick, USA
10.2019 - 12.2025
- Established employee development plan with clear performance expectations for team members.
- Conducted ongoing evaluations to maintain product and service quality standards.
- Investigated complaints to enhance customer satisfaction and service delivery.
- Managed profit goals against budgets and prior years, controlling costs effectively.
- Monitored store performance metrics and identified improvement opportunities.
- Recruited team members to ensure adequate staffing levels aligned with projected sales.
- Implemented strategies to boost team effectiveness and achieve operational targets.
Assistant Manager
Dunkin Donuts
Franklin, USA
02.2017 - 09.2019
- Helped oversee the daily operations of the store, managing staff and inventory.
- Coached and mentored new employees on company policies and procedures.
- Tracked store inventories and replenished products according to demand.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
Team Lead
Ocean State House Cleaning
Warwick, USA
03.2013 - 02.2017
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Prioritized work tasks and remained flexible to workload changes.
Shift Leader
Dunkin Donuts
East Providence, USA
06.2010 - 03.2013
- Complied with company standards and policies, setting example for team members.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Managed store closing and opening procedures to ensure safety and security.
Education
High School Diploma -
East Providence High School
East Providence, RI06.2012
Skills
- Customer service and support
- Sales proficiency
- Employee scheduling
- Labor cost management
- Staff training and development
- Profit and loss analysis
References
References available upon request
Timeline
General Manager
Leslie's Pool Supplies
10.2019 - 12.2025
Assistant Manager
Dunkin Donuts
02.2017 - 09.2019
Team Lead
Ocean State House Cleaning
03.2013 - 02.2017
Shift Leader
Dunkin Donuts
06.2010 - 03.2013
High School Diploma -
East Providence High School