Summary
Overview
Work History
Education
Skills
Making clothes, listening to music, enjoying nature
Additional Information
Timeline
Generic

Jordan Sims

Garfield Heights

Summary

Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

5
5
years of professional experience

Work History

Salvage Support Rep

Progressive
12.2021 - Current
  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Trained new support representatives, ensuring a consistent level of service quality across the team.
  • Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
  • Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
  • Coached employees through day-to-day work and complex problems.

Porter

Great Lakes Cold Storage
03.2021 - 03.2021
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.

Food Runner Shift Lead

TopGolf
12.2019 - 07.2020
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.

Casual Stocker

Aldi Foods
03.2020 - 05.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.

Line Preparation Cook

Sprinly
08.2019 - 11.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

High School Diploma -

Garfield Heights High School
Garfield Heights, OH
05.2019

Skills

  • Customer Satisfaction
  • Remote Support
  • Organization
  • Microsoft Office
  • Documentation
  • Office Administration
  • Problem-Solving

Making clothes, listening to music, enjoying nature

In my spare time I volunteer with my high schools football team. I also run a clothing brand on the side as well as doing community work.

Additional Information

I do fundraisers to support autism awareness

Timeline

Salvage Support Rep

Progressive
12.2021 - Current

Porter

Great Lakes Cold Storage
03.2021 - 03.2021

Casual Stocker

Aldi Foods
03.2020 - 05.2020

Food Runner Shift Lead

TopGolf
12.2019 - 07.2020

Line Preparation Cook

Sprinly
08.2019 - 11.2019

High School Diploma -

Garfield Heights High School
Jordan Sims