Jordan Sims
Garfield Heights
Summary
Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
5
5
years of professional experience
Work History
Salvage Support Rep
Progressive
12.2021 - Current
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Coached employees through day-to-day work and complex problems.
Porter
Great Lakes Cold Storage
03.2021 - 03.2021
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
Food Runner Shift Lead
TopGolf
12.2019 - 07.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Casual Stocker
Aldi Foods
03.2020 - 05.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
Line Preparation Cook
Sprinly
08.2019 - 11.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, OH05.2019
Skills
- Customer Satisfaction
- Remote Support
- Organization
- Microsoft Office
- Documentation
- Office Administration
- Problem-Solving
Making clothes, listening to music, enjoying nature
In my spare time I volunteer with my high schools football team. I also run a clothing brand on the side as well as doing community work.
Additional Information
I do fundraisers to support autism awareness
Timeline
Salvage Support Rep
Progressive
12.2021 - Current
Porter
Great Lakes Cold Storage
03.2021 - 03.2021
Casual Stocker
Aldi Foods
03.2020 - 05.2020
Food Runner Shift Lead
TopGolf
12.2019 - 07.2020
Line Preparation Cook
Sprinly
08.2019 - 11.2019
High School Diploma -
Garfield Heights High School