Rasheada A. Bowens

Administrative

• Handles high-volume calls while maintaining professionalism and accuracy.
• Adheres to company policies and procedures while providing excellent customer service.
• Maintains detailed records of customer interactions.
• Prioritized tasks based on urgency and importance of the issue being reported by the customer.
• Develops relationships with customers through friendly conversations during each interaction.
• Assesses customer needs, identified issues, and provided solutions for customer inquiries.
• Provides follow up communication with medical providers in order to obtain all documents needed for claims resolution.

• Evaluated claims to determine coverage decisions.
• Collaborated with policyholders to gather necessary documentation and information.
• Communicated effectively with clients regarding claim status and next steps.
• Maintained detailed records of all claim activities in a timely manner.
• Ensured compliance with regulatory requirements relating to claims handling.
• Drafted correspondence related to claim investigations.
• Documented date, parties involved and specific details about incidents.
• Resolved claims for insureds by providing relevant policy details and excellent customer service.
• Participated in training sessions related to new policies or procedures.
• Demonstrated excellent communication skills when interacting with customers.

• Handle high volume of inbound calls. Filing accident, injury, and property damage claims.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.

• Managed high call volumes, screened calls and visitors, and prioritized incoming correspondence to ensure timely responses.
• Managed account setup, executed data entry, and maintained master files.
• Generated contracts for new and existing clients, including special quote letters of agreement and equipment loan agreements.
• Occasionally submitting new account prospects into the salesforce database on behalf of our company field representatives.
• Maintaining internal department records, client master files etc.
• Submitted new account prospects into the salesforce database on behalf of company field representatives.
• Responded to procedural requests from team members to ensure clarity and compliance.
• Personally respond to procedural requests.

• Engaged patients with games, crafts, cooking, music, reading and other activities.

• Reviewed departmental documents to ensure accurate distribution and proper filing.