Jordan Skye Paul
Upper Marlboro,MD
Summary
Director‑level strategic partnerships and supplier management leader with 10+ years at Pinterest owning global relationships with a portfolio of tier‑one partners including Accenture, Teleperformance, and Transcom ($100 million+ total expenditure). Built and matured an enterprise‑level supplier governance function from the ground up, covering multi‑year, multi‑region programs that underpin global SMB and enterprise sales. Known for executive‑ready storytelling, rigorous SLAs and scorecards, and clear, empathetic leadership that aligns Sales, Finance, Legal, and Operations around shared commercial and performance outcomes.
Known for clear, empathetic leadership, strong cross‑functional collaboration with Sales, Finance, Legal, and Operations, and a track record of building inclusive communities such as the PIndigenous employee resource group at Pinterest and Native@ Facebook/Meta.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director, Supplier Management, Procurement
Pinterest
Maryland, United States
11.2023 - Current
- Director-level Supplier Management & Strategic Sourcing Leader: Bringing 10 years of experience building and maturing a critical operations and supplier management, strategic partnerships functions from inception at Pinterest.
- Strategic Partnerships:Owned the global governance and performance strategy for Pinterest’s largest outsourced sales partnership with Accenture (600+ FTE across Global SMB Ads and Enterprise account management) and additional tier‑one BPOs (Teleperformance, Transcom).
- · Co‑led the 2026 Accenture contract renewal: negotiating comprehensive SLAs, performance scorecard requirements (80%+ target), staffing buffers, hiring SLAs, and operating standards that tie partner performance directly to commercial outcomes for global SMB sales.
- ·Designed and ran the global Accenture QBR and scorecard framework, giving VP‑level Sales & SMB leaders a single view of partnership health, risks, and 30‑/60‑/90‑day action plans across regions (US, Canada, EMEA, APAC).
- Served as primary partnership lead: for the Pinterest x Accenture SMB program, coordinating a global operating model (MSOW/ISOWs, SLAs, QBRs) between Pinterest Sales leadership and Accenture’s global partnership and operations leads.
- Co‑developed Accenture partnership strategy: documents and “Getting to Great” plans that reset expectations on performance, governance, and investment, turning a challenged relationship toward structured, data‑driven improvement.
- Partnered with Accenture leadership on global SMB recruiting and staffing strategy: creating feedback loops on pipelines, hiring SLAs, and market constraints, and escalating issues to VP‑level stakeholders when needed.
- Introduced Teleperformance as a second strategic BPO partner: for SMB sales via benchmarking and pilot design, reducing single‑vendor risk and creating competitive pressure in renewal negotiations with Accenture.
- Co‑led negotiation strategy for a multi‑year, eight‑figure global Accenture renewal covering 600+ sales and account‑management FTEs across UCAN and EMEA, aligning SLAs and scorecards to revenue, margin, and risk objectives for the SMB & Channel business.
- Regularly briefed and partnered with Pinterest VP/C‑suite leaders (CRO, VP SMB & Channel Sales, Chief Accounting Officer): on partnership performance, renewal strategy, and governance decisions for Accenture and other tier‑one partners.
- Defined and negotiated AI & innovation deliverables: in Accenture’s 2026 SLAs, and created a plan to baseline how AI is integrated across all Tier 1 supplier partnerships to ensure responsible, value‑aligned adoption.
Co founder and lead of PIndigenous ERG
Pinterest
01.2018 - Current
- Founded PIndigenous community to enhance support network for Indigenous employees and allies.
- Led programming with guest speakers, moderated panels, and organized celebrations for Native American Heritage Month to promote cultural awareness.
- Advocated for funding, equitable policies, and career coaching to empower PIndigenous leaders.
Head of Global Outsourcing
Pinterest
10.2020 - 11.2023
- Launched Global Outsourcing program at Pinterest, enhancing supplier management and procurement.
- Oversaw governance of ~40 suppliers (BPO, SaaS, consulting), ensuring performance and compliance.
- Led procurement processes for Community Operations team, streamlining outsourcing initiatives.
Strategic Supplier and Operations Manager, Community Operations
Pinterest
San Francisco Bay Area
07.2019 - 10.2020
- Developed first RFP for outsourcing content moderation and user support operations in collaboration with Strategic Sourcing.
- Established vendor management and business process outsourcing for Community Operations as an independent contributor.
- Advocated for standalone function within organization to improve operational efficiency.
Manager, Product Operations, Community Operations
Pinterest
San Francisco Bay Area
11.2015 - 07.2019
- Co-led go-to-market process, ensuring operational readiness and increasing product awareness for new platform changes.
- Led team of Product Specialists to deliver actionable insights from user base to Product stakeholders.
- Developed onboarding program for new hires in Community Operations to facilitate smooth integration.
- Represent Pinterest at conferences, advocating for the Native American Community and promoting inclusion initiatives.
Data Analyst, News Feed Team (Engineering)
PRO Unlimited for Facebook
Menlo Park, CA
11.2014 - 10.2015
- Analyzed project evaluating relevance and ranking of stories in News Feed to improve content delivery.
- Assessed qualitative data from Facebook users to inform enhancements to user experience.
- Developed system for sharing user insights, enabling collaboration between Product Management and Engineering teams.
Santa Fe Indian Market Events Intern
Southwest Association for Indian Arts Inc.
Santa Fe, NM
05.2014 - 09.2014
- Coordinated social media strategy for SWAIA Indian Market, increasing audience engagement and outreach.
Executive Assistant To Chief Executive Officer
Friendship House Association of American Indians
San Francisco Bay Area
02.2013 - 02.2014
- Supported CEO of Friendship House Association of American Indians by managing daily tasks and scheduling to optimize executive efficiency.
Community Outreach Coordinator
Scotts Valley Tribal TANF (Temporary Assistance for Needy Families)
Concord, CA
12.2012 - 08.2013
- Coordinated community events to strengthen TANF programming for families and youth.
Program Coordinator
Native American Health Center
San Francisco Bay Area
08.2010 - 01.2012
- Led a federally grant-funded project to provide proactive services for women and young girls in Indian Country.
Education
High School Diploma -
Bentley School
Lafayette, CA01.2005
Some College (No Degree) - Political Science and Government
Arizona State University
Tempe, AZSkills
- Tier‑one relationship management: Accenture, Teleperformance, Transcom
- Global partnership governance: QBR design and facilitation, Joint Operating Committees, Scorecards, KPIs/SLAs
- Commercial & deal support: Multi‑year renewal strategy, SLA and MSOW/ISOW structuring, risk/compliance alignment
- Executive relationship management: VP/C‑suite briefings, alignment across Sales, Finance, Legal, and Operations
- Partner enablement: Contract/SLAs training for leadership, structured feedback loops, performance frameworks
- Data‑driven storytelling: Turning qualitative and quantitative performance data into clear executive decisions
Certification
Vendor Management, Sourcing Industry Group (SIG)
Timeline
Director, Supplier Management, Procurement
Pinterest
11.2023 - Current
Head of Global Outsourcing
Pinterest
10.2020 - 11.2023
Strategic Supplier and Operations Manager, Community Operations
Pinterest
07.2019 - 10.2020
Co founder and lead of PIndigenous ERG
Pinterest
01.2018 - Current
Manager, Product Operations, Community Operations
Pinterest
11.2015 - 07.2019
Data Analyst, News Feed Team (Engineering)
PRO Unlimited for Facebook
11.2014 - 10.2015
Santa Fe Indian Market Events Intern
Southwest Association for Indian Arts Inc.
05.2014 - 09.2014
Executive Assistant To Chief Executive Officer
Friendship House Association of American Indians
02.2013 - 02.2014
Community Outreach Coordinator
Scotts Valley Tribal TANF (Temporary Assistance for Needy Families)
12.2012 - 08.2013
Program Coordinator
Native American Health Center
08.2010 - 01.2012
High School Diploma -
Bentley School
Some College (No Degree) - Political Science and Government
Arizona State University