JORDAN SMITH
El Dorado,KS
Summary
Dedicated IT professional with strong customer service skills and technical proficiency in application and hardware support. I am looking for a place to build a career that fosters knowlage growth and a team atmosphere.
Overview
15
15
years of professional experience
Work History
Computer technician
KETCH
02.2023 - Current
- Manage helpdesk and respond first to all issues.
- Run network cables.
- Computer training for new employees.
- Manage inventory systems and keep track of any inventory changes.
- I.T. procurement.
- Helped with event setup and organization.
Plex System Manager
Elite harness
Wellington, KS
02.2020 - 02.2023
- Manage Plex inventory software.
- Correct any issues on Plex user accounts and workstation computers around the facility.
- Maintain and update systems.
Computer Technician
Contract work
Hutchinson, Kansas
02.2018 - 02.2020
- Diagnosed hardware and software issues for various computer systems.
- Repaired and replaced faulty components in desktop and laptop computers.
- Installed and configured operating systems and essential software applications.
- Installed new network hardware and configurations for starting businesses.
Field Technician
The Service Department
03.2016 - 02.2018
- Perform service calls for residential and commercial customers.
- Perform in-store repairs on laptops, tablets, printers, and desktops.
- Perform remote desktop support for clients.
Help Desk Technician
Buchanan Technologies
11.2015 - 03.2016
- Work through a live ticket system to take customer requests using instant messenger, voicemail, phone calls, and email.
- Resolve IT issues in a Tier 1 role.
- Work with active directory, remote server applications, and digital devices on a mobile platform.
IT Help Desk Administrator
Mental Health Association
09.2013 - 11.2015
- Setup new desktop workstations and manage user profiles.
- Perform repairs on computers, tablets, smartphones, and printers.
- Work with active directory and group policy.
Geek Squad Agent
Best Buy
02.2011 - 09.2013
- Restore and refurbish cameras, phones, and tablets.
- Complete all Level 1 work on devices and software.
- Perform initial setups and customization on customer products.
Education
Associate Degree - Occupational Studies in Information Technology
Wichita Technical College
High School Diploma -
Wichita West High School
Skills
- Sales
- Customer Service
- Computers
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- Windows 81
- Windows 10
- Windows 11
- Running Ethernet lines
- Managing file systems
- Storage
- Application support
- User profiles
- Group policy
- Registry
- Remote server applications
- Active directory
- Field technician
- Office applications
Volunteer Experience
Hope for the Hood, Volunteer Staff, Help with cleanup, Organization, Events, Security
Skills
Keeping the department organized and stocked, Responding to customer questions and providing the correct services and products to fit each customer’s needs, Greeting customers in a timely manner, Determining customer needs, Providing the best solution for each customer, Working with a diverse group of clients and customers, Over the phone customer service, Windows XP, Vista, 7, 8, 8.1, 10, 11, and some server systems, Running Ethernet lines., Managing file systems, storage, application support, and user profiles, Group policy, registry, remote server applications and active directory., Field technician for both residential and businesses, and using Office applications.
referances
Nathan Smith (manager): 316-833-6493
Nick Merkle (manager): 620-798-7275
Jill Dalrymple (HR at ketch): 316-383-8742
Tony straight (user at Elite harness): 316-633-0480
Tom (user at ketch): 316-494-5731
Timeline
Computer technician
KETCH
02.2023 - Current
Plex System Manager
Elite harness
02.2020 - 02.2023
Computer Technician
Contract work
02.2018 - 02.2020
Field Technician
The Service Department
03.2016 - 02.2018
Help Desk Technician
Buchanan Technologies
11.2015 - 03.2016
IT Help Desk Administrator
Mental Health Association
09.2013 - 11.2015
Geek Squad Agent
Best Buy
02.2011 - 09.2013
Associate Degree - Occupational Studies in Information Technology
Wichita Technical College
High School Diploma -
Wichita West High School