Jean De La Sancha
Dallas,TX
Summary
Detail-oriented technician with expertise in diagnosing hardware issues and mobile device repair. Proven ability to streamline repair processes while delivering exceptional customer service. Dedicated computer technician specializing in hardware diagnostics and repairs. Strong skills in troubleshooting technical issues, effective communication, and enhancing service efficiency through collaboration. Committed to providing high-quality technical support and customer satisfaction. Results-driven technician with extensive experience in mobile and computer repairs. Known for strong problem-solving abilities and meticulous attention to detail, ready to contribute to improving service quality and operational efficiency. Hardworking Computer Technician with exceptional insight regarding malware, cyber threats and ways to deflect violations from systems and networks. Diligent employee with expertise upgrading networks, software, applications and hardware.
Overview
13
13
years of professional experience
Work History
Computer Technician
TechLots
Plano, Texas
11.2023 - Current
- Diagnosed hardware and software issues for customer devices.
- Repaired and replaced faulty components in computers and peripherals.
- Installed operating systems and configured software applications for users.
- Maintained inventory of tools, parts, and equipment for repairs.
- Collaborated with team to streamline repair processes and improve service efficiency.
- Performed basic network troubleshooting and maintenance activities.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Upgraded computers with new hardware components like processors, RAMs.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Created backup images of customers' data files onto external storage devices.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
- Built custom PCs based on customers' specifications using various components from different manufacturers.
- Managed inventory of parts and supplies for repair services.
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Configured network settings as per customer requirements.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Detected and corrected error messages within software and hardware reporting systems.
- Maintained accurate records of service calls in a database system.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Offered repair or service options to help customers make decisions.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
Cell Phone Technician
Cellphone Xperts
Mesquite, Texas
10.2020 - 11.2023
- Diagnosed issues with smartphones and tablets for effective repairs.
- Replaced damaged screens and batteries on various cell phone models.
- Configured mobile devices for customer preferences and network settings.
- Assisted customers with troubleshooting software and hardware problems.
- Maintained inventory of repair parts and tools for efficient operations.
- Collaborated with team members to improve repair processes and efficiency.
- Programmed SIM cards for customers' new or existing cell phone plans according to their requirements.
- Completed new OS installations on phones, tablets and laptops.
- Diagnosed and resolved hardware and software issues on a variety of mobile devices.
- Installed, configured, and tested cellular phones to ensure proper operation.
- Maintained accurate records of customer cell phone repairs and service requests.
- Assisted customers with troubleshooting data connection issues related to their cell phones.
- Provided technical advice to customers regarding the installation, configuration, maintenance, and repair of their cell phones.
- Replaced defective parts on customer cell phones such as batteries or display screens.
- Performed routine maintenance checks on all cell phones in order to identify potential problems before they occurred.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Installed, set up, and repaired devices and system components.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
Technician
GameStop
Plano, TX
01.2020 - 09.2020
- Provided technical support for gaming consoles and accessories.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Used register system to ring up customer purchases, process payments, and issue receipts.
Computer Technician
AMD Recycle
Garland, Texas
03.2017 - 07.2020
- Diagnosed hardware and software issues for customer devices.
- Repaired and replaced faulty components in computers and peripherals.
- Installed operating systems and configured software applications for users.
- Provided technical support through phone, email, and in-person interactions.
- Assisted customers with data backup and recovery processes as needed.
- Maintained inventory of tools, parts, and equipment for repairs.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Upgraded computers with new hardware components like processors, RAMs.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Managed multiple tasks simultaneously while adhering to deadlines.
Cell Phone Technician
Samsung
Plano, TX
06.2013 - 02.2017
- Diagnosed issues with smartphones and tablets for effective repairs.
- Replaced damaged screens and batteries on various cell phone models.
- Configured mobile devices for customer preferences and network settings.
- Maintained inventory of repair parts and tools for efficient operations.
- Collaborated with team members to improve repair processes and efficiency.
- Ensured compliance with safety standards while handling electronic devices.
- Diagnosed and resolved hardware and software issues on a variety of mobile devices.
- Installed, configured, and tested cellular phones to ensure proper operation.
- Replaced defective parts on customer cell phones such as batteries or display screens.
- Performed routine maintenance checks on all cell phones in order to identify potential problems before they occurred.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Climbed poles and ladders to install, maintain or inspect equipment.
Education
Some College (No Degree) - Computational Science
Hillcrest Hight School
Dallas, TXSkills
- Diagnosing hardware issues
- Software installation
- Network troubleshooting
- Hardware repair
- Data backup solutions
- Customer relationship management
- Mobile device repair
- Diagnostic testing
- Customer service
- Parts inventory management
- Technical documentation
- Problem solving
- Attention to detail
- Device configuration
- Effective communication
- Hardware installation
- Troubleshooting skills
- Electronics disposal
- Tablet repair
- Operating systems
- Soldering skills
- Device testing
- Camera testing
- LCD screen replacement
- Quality control
- Cell phone maintenance
- Fraud checking
- Battery replacement
- Component installation
- Device assembly
- Screen replacement
- Charging port repair
- Software updates
- Camera repair
- Button repair
- Sales support
- Audio component repair
- Screen repair
Languages
Spanish
Professional
Timeline
Computer Technician
TechLots
11.2023 - Current
Cell Phone Technician
Cellphone Xperts
10.2020 - 11.2023
Technician
GameStop
01.2020 - 09.2020
Computer Technician
AMD Recycle
03.2017 - 07.2020
Cell Phone Technician
Samsung
06.2013 - 02.2017
Some College (No Degree) - Computational Science
Hillcrest Hight School