Michael R. Thomas

Diagnosed and resolved hardware and software issues for users effectively.

• Provided technical support for software applications used by healthcare providers.
• Complete tasks dictated by user submitted tickets such as PC rebooting, Office product troubleshooting, Installing programs, peripheral devices installation or replacement, and general troubleshooting assistance.
• Assist with asset management such as intake; refresh equipment via replacing devices or upgrading to Windows 11.
• Assisted with audio-visual setup for various events.
• Traveled to remote sites to troubleshoot as well.
• Collaborated with cross-functional teams to enhance system performance and user experience.
• Deliver equipment to various hospital sites.

• Answered calls/emails in Help Desk Call Center, monitored email accounts, managed assigned projects, ran reports, updated batch files, performed daily backups, and monitored servers and interfaces to ensure optimal system performance.
• Provided technical support to staff in fast-paced healthcare environment, ensuring timely resolution of issues to maintain workflow.
• Diagnosed and resolved software and hardware issues for end-users.
• Coordinated with IT teams to implement system updates and enhancements, improving system functionality and user experience.

• Supported Project Manager in various tasks and responsibilities.

• Assisted the project manager with various duties.

• Extensive database entry, system debugging, and other computer related duties.