Vy Nguyen
Houston,TX
Summary
Hardworking Computer Technician with a solid foundation in technical support, systems management, and customer service. Exceptional insight into malware, cyber threats, and methods to protect systems and networks from violations. Diligently skilled in upgrading networks, software, applications, and hardware, ensuring efficient technical troubleshooting. Bilingual in English and Vietnamese, offering exceptional configuration and customer service skills, effectively communicating with diverse groups to provide superior support.
Overview
2
2
Languages
Education
Associate of Science - Computer Science and Programming
Lone Star College
05.2016 -
Bachelor of Science - Computer Science and Programming
University of Houston - Downtown
Skills
Network Configuration and Management: Expertise in setting up and maintaining robust computer networks, optimizing connectivity and securitySoftware and Hardware Upgrades: Proficient in enhancing system functionality and user experience through upgradesTechnical Support and Troubleshooting: Skilled in diagnosing and resolving technical issues swiftly to minimize downtimeEducational Technology: Experienced in leveraging technology to enhance educational outcomesData Security and Backup: Committed to securing sensitive information and conducting regular backups to protect data integrityCustomer Service: Dedicated to delivering high-quality support and ensuring user satisfaction through patience and understandingAdaptability: Quickly assimilates new systems and adapts processes to meet organizational needsProtocol Adherence: Experienced in following strict guidelines and protocols to ensure consistency and safety in technology use
Timeline
Associate of Science - Computer Science and Programming
Lone Star College
05.2016 -
Computer Technician
Compuclinic
Bachelor of Science - Computer Science and Programming
University of Houston - Downtown
Work History
Computer Technician
Compuclinic
- Configure and maintain computer systems and networks, enhancing system performance and user satisfaction
- Provide comprehensive technical support, resolving over 200 helpdesk tickets with a focus on timely and effective solutions
- Implement security measures, including regular updates and patches, to safeguard system integrity against potential threats
- Facilitate technology training sessions for staff, increasing their comfort and competence with new systems and software