Jordan Smith
Cleveland,TN
Summary
Dedicated professional with strong multitasking abilities and a robust work ethic, excelling in team collaboration and problem-solving. Proven track record of enhancing organizational efficiency through resourceful approaches. Committed to supporting team objectives by willingly embracing diverse tasks and challenges.
Overview
4
4
years of professional experience
Work History
House Sitter
Chad Siders and Paul Harrington
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Contributed to a well-organized home space by performing light cleaning duties, promoting a welcoming atmosphere upon the owner's return.
- Cultivated positive relationships with homeowners, leading to repeat engagement by demonstrating reliability and trustworthiness.
Pet Sitter
Chad Siders, Pete Ruby, And Paul Harrington
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention by promoting a secure environment in the owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
Volunteer
Mission Family Ministries Food Pantry
- Represented the organization positively and professionally while providing the community with much-needed services.
Campus Security Officer
Lee University
2026.02 - Current
- Monitor campus premises to ensure safety and security of students, staff, and property.
- Conduct routine patrols to identify potential hazards and enforce university policies.
- Respond promptly to incidents, providing assistance and documenting reports.
- Collaborate with local law enforcement to maintain a secure campus environment.
- Notify police, fire department and emergency services of on-campus incidents.
- Patrol internal building spaces and facility grounds to identify and deter threats.
Dormitory Resident Chaplain
Lee University
2025.08 - 2026.05
- Cultivated a supportive environment by offering spiritual assistance to fellow students.
- Provided mentorship to students conducting Bible studies, enhancing peer support and community engagement.
- Developed and executed logistics and content strategies for monthly training events, promoting leadership growth within student leaders.
- Contributed to chaplaincy efforts aimed at fostering a supportive environment for students throughout campus.
- Enhanced leadership capabilities of student leaders through bi-weekly meetings, promoting spiritual and personal development. Fostered a collaborative atmosphere and unity among members by conducting weekly team meetings.
- Engaged with resident assistants to deliver essential support services and cultivate a sense of belonging for students in the building.
- Facilitated hiring process by conducting interviews with student leader candidates.
Support Services
Lee University
2024.08 - 2026.02
- Executed door unlock requests and addressed routine inquiries effectively.
- Performed battery boost services, addressing immediate power needs and facilitating safe vehicle operation.
- Enhanced campus safety by actively maintaining a consistent presence alongside security personnel.
Revenue Cycle Specialist
Hopewell Health Centers
2025.06 - 2025.08
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Conducted thorough checks with insurance providers to confirm coverage details.
- Conducted thorough checks of patient eligibility for mental health based grants and validated payment sources from local organizations facilitating coverage.
- Developed and produced flyers with Canva to effectively communicate different income-based assistance options to patients.
- Managed the process of sending letters and forms to patients, enabling them to apply for assistance with outstanding balances.
Dormitory Resident Assistant
Lee University
2023.08 - 2025.05
- Improved resident satisfaction by addressing concerns promptly and effectively.
- Maintained regular communication with dormitory staff regarding facility maintenance issues, leading to swift resolutions.
- Contributed positively to team dynamics among Resident Assistants by sharing ideas, offering support, and collaborating on projects or events when needed.
- Managed crisis situations calmly, ensuring the safety and well-being of dormitory residents.
- Assisted in the move-in/move-out process, streamlining procedures for an efficient experience for residents.
- Upheld university policies within the residence hall, enforcing rules consistently and fairly among all residents.
- Enhanced dormitory community by organizing and executing social events and educational programs.
- Provided support to new students during orientation week, easing their transition into college life.
- Developed strong relationships with residents through active listening skills and empathetic responses to personal concerns or issues that arose throughout the semester.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Established and enforced residence hall policies and quiet hours to establish a safe and respectful living environment.
Concession Stand Worker
Prater Concessions
2022.05 - 2024.08
- Ensured customer satisfaction through accurate order-taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Trained new employees and volunteers to properly prepare food.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Operated cash register, processing transactions accurately and efficiently.
- Executed trailer positioning and setup processes to ensure readiness for upcoming events.
Medical Billing Intern
Hopewell Health Centers
2024.06 - 2024.07
- Reduced claim denials by proactively identifying coding errors and rectifying them before submission.
- Ensured compliance with industry regulations by adhering to HIPAA guidelines when handling patient information.
- Efficiently processed and submitted claims to Medicaid for payment of health center services
Student Worker
Mark Bailey, Lee University
2023.08 - 2024.06
- Assists professor by grading exams and other papers
- Supported professor by helping with various tasks for Symphonic Band, ensuring preparedness for rehearsals and trips
Intramural Sports Official
Lee University
2024.01 - 2024.04
- Improved player experience by enforcing game rules and maintaining a fair playing environment.
- Contributed to a positive atmosphere by engaging with players during down times and offering encouragement during play.
Education
Bachelor of Science - Pastoral Ministry, Minor in Psychology
Lee University
Cleveland, TN05.2026
High School Diploma -
Southeastern High School
Chillicothe, OH05.2022
Skills
- Customer Service
- Attention to Detail
- Deadline Adherence
- Client Confidentiality
- Organizational skills
- Team collaboration
- Communication skills
- Adaptability skills
- Problem-solving
- Community Service
Accomplishments
- Hugh O'Brien Youth Leadership Conference
Timeline
Campus Security Officer
Lee University
2026.02 - Current
Dormitory Resident Chaplain
Lee University
2025.08 - 2026.05
Revenue Cycle Specialist
Hopewell Health Centers
2025.06 - 2025.08
Support Services
Lee University
2024.08 - 2026.02
Medical Billing Intern
Hopewell Health Centers
2024.06 - 2024.07
Intramural Sports Official
Lee University
2024.01 - 2024.04
Dormitory Resident Assistant
Lee University
2023.08 - 2025.05
Student Worker
Mark Bailey, Lee University
2023.08 - 2024.06
Concession Stand Worker
Prater Concessions
2022.05 - 2024.08
High School Diploma -
Southeastern High School
Volunteer
Mission Family Ministries Food Pantry
Pet Sitter
Chad Siders, Pete Ruby, And Paul Harrington
House Sitter
Chad Siders and Paul Harrington
Bachelor of Science - Pastoral Ministry, Minor in Psychology
Lee University