Jordan Spain-Bey
Fort Lauderdale,FL
Summary
Dedicated Sales Professional with 3+ years experience developing customer relationships, closing deals with precision, and increasing sales goals while ensuring an enjoyable and beneficial experience for customers.
Overview
6
6
years of professional experience
Work History
Fiber Optic Technician
AT&T Business
03.2024 - Current
- Expert use of diagnostic equipment
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Facilitated seamless network upgrades by integrating new fiber optic technology with existing infrastructure.
Automotive Sales Representative
Turn & Burn Motors, Inc
07.2022 - 03.2024
- Achieved sales targets consistently by employing effective negotiation tactics and persuasive communication skills during client interactions.
- Consistently met and exceeded sales quotas
- Delivered exceptional customer service, fostering long-term relationships that led to repeat business and referrals.
- Collaborated with the finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Conducted comprehensive market research to stay informed of industry trends, ensuring accurate knowledge of competing brands'' offerings.
- Established rapport with clients through active listening and genuine interest in their needs, ultimately guiding them towards the most suitable vehicle choice.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Representative
Fibervisions
06.2019 - 07.2022
- Monitor and report the quality of products
- Created profitable opportunities with a vast variety of businesses
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
Shift Manager
Waffle House
10.2018 - 06.2019
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Education
Associate in Science (AS) - Advanced Software Development
University of Phoenix
03.2022
Diploma -
Sussex Central High School
Georgetown, DE01.2015
Skills
- Microsoft Office Certified
- Culinary experience
- Sales Experience
- Data Entry
- Automotive Knowledge
- Healthcare & Wellness
- Customer service
- Sales
- Automotive repair
- Communication skills
- Quality control
- Organizational skills
- Administrative experience
- Technical training
- Customer support
- Deescalation tactics
- Collaborative mentality
Personal Information
Authorized To Work: US
Timeline
Fiber Optic Technician
AT&T Business
03.2024 - Current
Automotive Sales Representative
Turn & Burn Motors, Inc
07.2022 - 03.2024
Sales Representative
Fibervisions
06.2019 - 07.2022
Shift Manager
Waffle House
10.2018 - 06.2019
Diploma -
Sussex Central High School
Associate in Science (AS) - Advanced Software Development
University of Phoenix