Summary
Overview
Work History
Education
Skills
Certification
Regional Asset Protection Manager of the year2024
Timeline
Generic

Jordan Sutton

Charlotte,NC

Summary


Professional asset protection specialist with strong focus on risk management and loss prevention. Skilled in developing and implementing security protocols, conducting investigations, and ensuring regulatory compliance. Known for fostering collaborative team environments, adapting to changing needs, and consistently achieving measurable results. Recognized for excellent communication, problem-solving abilities, and unwavering commitment to organizational safety and integrity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Regional Asset Protection Manager

Hibbett Sports
04.2024 - Current
  • Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
  • Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
  • Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
  • Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
  • Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
  • Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
  • Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
  • Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
  • Improved asset protection efforts by conducting thorough internal and external investigations.

Asset Protection Investiagtor

Hibbett Sports
07.2023 - 04.2024
  • Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
  • Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
  • Developed comprehensive case reports detailing investigation findings, which facilitated swift action by senior management.
  • Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
  • Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
  • Represented company in court proceedings to offer testimony and support.
  • Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.

Store Manager

Hibbett Sports
11.2022 - 07.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Manager

Hibbetts Sports
10.2021 - 11.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Arts - Criminal Justice

Wingate University
Wingate, NC
05-2022

Skills

  • Security systems management
  • Internal audits
  • Case report writing
  • Physical security
  • Incident reporting
  • Emergency response planning
  • Access control
  • Investigation techniques
  • Risk management
  • Security management
  • Data analysis
  • Loss prevention strategies
  • Regulatory compliance
  • Asset recovery

Certification

  • Wicklander Interviewing - 2024- current


Regional Asset Protection Manager of the year2024

Won Regional Asset Protection Manager of the year for 2024

Timeline

Regional Asset Protection Manager

Hibbett Sports
04.2024 - Current

Asset Protection Investiagtor

Hibbett Sports
07.2023 - 04.2024

Store Manager

Hibbett Sports
11.2022 - 07.2023

Assistant Manager

Hibbetts Sports
10.2021 - 11.2022

Bachelor of Arts - Criminal Justice

Wingate University

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