JORDAN TAYLOR
NITRO,WV
Summary
I am a highly seasoned and devoted Leader with over 6 years of experience managing and developing Restaurants. With time spent assisting an bettering restaurants through-out the Tri-State Market and Individual areas as needed. I have successfully developed multiple skilled Leaders and employees ranging from Crew to Restaurant General Managers at every opportunity along the way. While being a 1st Year General Manager the team had achieved Golden Bell which is Taco Bells Highest Prestige for a Store or General Manager.
Overview
3
3
years of professional experience
Work History
Restaurant General Manager
Charterfoods
04.2021 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Assistant Store Manager
Charter Foods
Charleston, WV
2020.11 - 2021.04
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
High School Diploma -
Poca High School
Poca, WV06.2020
Skills
- Active Learning
- Schedule Coordination
- Monthly Inventory
- Front of House Operations
- Organizational Efficiency
- Team Relationships
Accomplishments
- Achieved Golden Bell in 2021 as one of the youngest RGM's
- Spent time working with and developing Multiple skilled Operators
- Was nationally recognized by Taco Bell Corp. for the work and dedication to achieve Golden Bell
- Supervised team of 100+ staff members
Timeline
Restaurant General Manager
Charterfoods
04.2021 - Current
Assistant Store Manager
Charter Foods
2020.11 - 2021.04
High School Diploma -
Poca High School