Jordan Taylor
Lorain,Ohio
Summary
Industrious Landscaper bringing 3 years of successful performance in residential and commercial landscaping. Frequently lifts, carries, pushes and pulls objects weighing up to 100 pounds. Improves functional or aesthetic value of property by creating gardens, decks, patios and other landscape features.
Professional in customer support with strong track record in managing client interactions and resolving issues effectively. Known for fostering team collaboration and driving results, adapting seamlessly to changing demands. Expertise includes conflict resolution, communication, and leadership, with focus on enhancing customer satisfaction and operational efficiency. Recognized for reliability and results-oriented approach.
Overview
3
3
years of professional experience
Work History
Customer Support Manager
Target
09.2022 - 11.2023
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
Landscaper/Analyst
Robert Palmer
06.2020 - 08.2022
- Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
- Followed behind men who fertilized lawns, while timing their process.
- Recorded information into a document, so the higher head could evaluate.
- Assisted help inside of the warehouse to keep it neat and organized.
Landscaper/Snow Shoveler
Carl
11.2021 - 02.2022
- Operated landscaping equipment to maintain grounds and remove trees.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Shoveled snow and spread salt on walkways and parking lots.
Landscaper/Installer
Chuck Haliburton
05.2021 - 09.2021
- Operated landscaping equipment to maintain grounds.
- Answered customer questions regarding care and general knowledge of landscape.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Planned gardens and beds with seasonal displays.
- Moved furniture into college dorms, while setting up the display.
Education
Associate of Science - Petroleum Engineering
Eastern Michigan University
Ypsilanti, MI05.2024
Skills
- Verbal and Written Communication
- Problem Solving
- Plant Knowledge
- High Lifting Capacity
- Decorative Landscaping
- Decision Making
- Strong Work Ethic
- Team Collaboration
- Client Relationship Building
- Customer Relations
- Training and mentoring
- Empathy and patience
Timeline
Customer Support Manager
Target
09.2022 - 11.2023
Landscaper/Snow Shoveler
Carl
11.2021 - 02.2022
Landscaper/Installer
Chuck Haliburton
05.2021 - 09.2021
Landscaper/Analyst
Robert Palmer
06.2020 - 08.2022
Associate of Science - Petroleum Engineering
Eastern Michigan University