Hi, I’m
Mai Hitotsuyanagi
Dexter,MI
Summary
Dedicated administrative professional with over 4 years of experience in medical office management, complemented by a decade in customer service and sales. Forward-thinking versatile professional with 3 years of experience. Proactive in steering every project towards optimal outcome. Compassionate yet sharp to always get the job done correctly. Detail-oriented professional with strong multitasking and communication skills. Proven ability to work collaboratively with team members. Highly effective and comfortable working with people at all levels in organization.
Overview
13
years of professional experience
1
Certification
Work History
BayWa r.e.
Customer Support Manager
11.2022 - 12.2023
Job overview
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Planning, scheduling and managing procurement and supply process for all customers with in NE team
- Collaborates with the team on continuous process improvement.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
Dancing Willow Farms L3C
Owner/Operator
06.2019 - Current
Job overview
- Planning, planting, harvesting, and sales of crops grown and sold on site and to local restaurants.
- Event planning and oversight for various community events held at the farm.
Planet Rock
Yoga Teacher/ Send Sister Leader/ Instructor
05.2016 - Current
Job overview
- Founder & Leader of Send Sisters, a community based climbing group focused on cultivating a safe space for female identifying and non-binary people interested in climbing. Oversaw all scheduling guest speakers and logistics related to all events. trainings on the different types of gear sold at the gym and supporting purchases based on identified needs.
- Conduct trainings on the different types of equipment sold at the gym and supporting purchases based on identified needs.
- Advanced Rock climbing instructor. Taught individuals and groups techniques, safety protocols, and best practices to support transitioning to out door climbing.
- Teaching of beginner and advanced yoga classes, with a focus on strength building relevant to the needs of climbers.
YMCA
Yoga Teacher/Weightlifting Instructor
01.2014 - 12.2023
Job overview
- Teaching a variety of yoga classes catered to the students' needs
- Providing personalized instruction to clients interested in weight lifting.
- Instructed students in breathing, meditation and yoga poses to improve strength and flexibility
Foundation Chiropractic
Administrative Assistant
09.2018 - 11.2022
Job overview
- Coordinate patient flow while managing correspondences with patients, insurance companies and billing companies
- Primary point of contact for an average of 30 incoming calls per day, addressing inquiries and resolving billing issues
- Versed in HIPPA compliance practices and policies related to office operations and patient care
- Data entry of medical information pertaining to patient visits.
TreeCity Health Collective
Consultant
02.2015 - 08.2018
Job overview
- Having an in depth knowledge of the products carried in the store to support sales and customer service
- Training staff to comply with company policies and customer service
- Inventory and product restocking to support back end management and front end sales.
CBRE
Special Events Coordinator
07.2011 - 07.2013
Job overview
- Conducting research and arranging site visits to a level consistent with a fortune 500 company
- Assisting with negotiation of space contracts and booking events for the available spaces
- Managing and scheduling 20+ event spaces and coordinating 200+ events and meetings a year.
Gap Inc.
Sales Associate
10.2010 - 07.2011
Job overview
- Influence customer buying decisions by communicating information about quality, value and style
- Proactively solve problems for the customers and balance multiple customers in a fast paced retail environment
- Contribute to a positive work environment by treating all employees and customers with respect.
Education
Citizen YogaRoyal Oak, MI
Registered Yoga Teacher
National Academy of Sports Medicine
Certified Personal Trainer
Albion CollegeAlbion, MI
BS Anthropology/Sociology
08.2009
Skills
- Personnel Management
- Operations Oversight
- Resource allocation
- Team management
- Decision making
- Task delegation
- Agile methodologies
- Problem solving
- Effective communication
- Cross-functional collaboration
- Meeting facilitation
- Emotional intelligence
- Internet Research
- Written and Verbal Communication
- Interpersonal Skills
Languages
Japanese
Limited Working
Certification
- Certified Organizational Facilitator, BayWa r.e. - August, 2023
Pronouns
She/Her/Hers
Timeline
Customer Support Manager
BayWa r.e.
11.2022 - 12.2023
Owner/Operator
Dancing Willow Farms L3C
06.2019 - Current
Administrative Assistant
Foundation Chiropractic
09.2018 - 11.2022
Yoga Teacher/ Send Sister Leader/ Instructor
Planet Rock
05.2016 - Current
Consultant
TreeCity Health Collective
02.2015 - 08.2018
Yoga Teacher/Weightlifting Instructor
YMCA
01.2014 - 12.2023
Special Events Coordinator
CBRE
07.2011 - 07.2013
Sales Associate
Gap Inc.
10.2010 - 07.2011
Citizen Yoga
Registered Yoga Teacher
National Academy of Sports Medicine
Certified Personal Trainer
Albion College
BS Anthropology/Sociology