Jordan Thomas
Forkland,AL
Summary
Results-driven professional with extensive experience at Walmart, excelling in order fulfillment and customer service. Proven ability in materials handling and teamwork, consistently achieving high satisfaction ratings. Demonstrated attention to detail and a positive attitude, optimizing inventory processes and enhancing operational efficiency. Committed to maintaining a safe and organized work environment.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
Demopolis, AL
02.2022 - 06.2023
- Curated personalized shopping experiences based on customer preferences and purchase history.
- Collaborated with team members to optimize inventory management and product selection processes.
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Monitored trends in consumer behavior to enhance shopping recommendations and drive sales.
- Utilized Walmart's online platform tools for effective order processing and tracking.
- Trained new staff on best practices for online shopping support and customer engagement techniques.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Streamlined order fulfillment procedures, improving overall operational efficiency within the department.
- Implemented feedback mechanisms to gather customer insights, leading to improved service offerings.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Built relationships with customers and community to promote long term business growth.
CAP 2 Associate
Walmart
Demopolis, AL
11.2022 - 06.2023
- Facilitated merchandise stocking and organization to enhance store presentation.
- Operated warehouse equipment efficiently, ensuring safe handling of products.
- Assisted with inventory management, maintaining accuracy in stock levels.
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Conducted quality checks on incoming shipments to ensure product integrity.
- Trained new associates on operational procedures and safety protocols effectively.
- Implemented best practices for backroom organization, optimizing storage space usage.
- Monitored sales floor conditions, addressing issues to maintain customer satisfaction levels.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency Number%.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
- Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
- Facilitated smooth store operations during peak hours, efficiently managing high volumes of merchandise movement on the sales floor.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Supported successful marketing initiatives by creating visually appealing displays that showcased featured products.
- Efficiently completed price adjustments, ensuring accurate and up-to-date pricing information for customers on the sales floor.
Material Handler
Smurfit Westrock
Eutaw, AL
12.2023 - Current
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Loaded and unloaded shipments, ensuring accurate inventory management and organization of stock.
- Inspected incoming materials for quality and compliance with specifications before processing.
- Maintained cleanliness and safety standards throughout the work area, promoting a safe workspace.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Received and unpacked shipments and new equipment as directed.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
Education
High School Diploma -
Demopolis High School
Demopolis, AL05.2020
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Workplace cleanliness
- Heavy lifting
- Package handling
- Warehouse operations
- Attention to detail
- Shipping and receiving
- Materials handling and transport
- Teamwork and collaboration
- Customer service
- Equipment safety
- Warehouse safety
- Pallet jack operation
- Material packaging
- Clean background check
- Assembly and production
- Materials management
- Good housekeeping
Timeline
Material Handler
Smurfit Westrock
12.2023 - Current
CAP 2 Associate
Walmart
11.2022 - 06.2023
Online Personal Shopper
Walmart
02.2022 - 06.2023
High School Diploma -
Demopolis High School