Jordan Thompson
Mooresville,IN
Summary
Goal-oriented manager with distinguished experience in multiple industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Five Below
12.2022 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Overnight Stocker
Kroger
09.2021 - 12.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Material Handler
Fiserv
04.2019 - 05.2021
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Babysitter
Self Employed
07.2015 - 04.2019
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
- Administered medications, following strict instructions from parents and medical labels.
- Provided safe transportation to and from school and extracurricular activities.
- Organized activities that enhanced children's physical, emotional and social well-being.
Education
High School Diploma -
Plainfield High School
Plainfield, IN02.2015
Skills
- Sales Statistics Analysis
- Customer Implementation Support
- Corrective Actions
- Maintaining Clean Work Areas
- Customer Experience Improvement
- Operating Procedures and Policies
- Staff Support
- Customer Issue De-Escalation
Timeline
Customer Experience Manager
Five Below
12.2022 - Current
Overnight Stocker
Kroger
09.2021 - 12.2022
Material Handler
Fiserv
04.2019 - 05.2021
Babysitter
Self Employed
07.2015 - 04.2019
High School Diploma -
Plainfield High School
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