Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Thorn

Morgantown,WV

Summary

Experienced Business Operations Manager with a track record of strategic planning and risk assessment at Smith Funeral and Cremation Care. Worked the way up at Smith Funeral and Cremation Care, earning multiple promotions to more experienced jobs. Excelled in conflict resolution, enhancing customer satisfaction, and streamlining operations. Skilled in Microsoft Office and data analysis, significantly contributing to sustained business growth. Demonstrates strong communication and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Business Operations Manager

Smith Funeral and Cremation Care
06.2022 - 06.2024
  • Reviewed and discussed with the owners about the funeral home's strategic plans and developed goals and strategies for promoting and sustaining growth.
  • Recorded and directed issues and complaints from families and customers and helped the owners and employees to solve these issues.
  • Handled the taking and receiving of sales calls, including ensuring that the stock of all goods was maintained, and that orders were placed and logistics were carried out in a timely manner.
  • Worked in evaluating the businesses' accounts within quickbooks, ensuring that goals were reached and outstanding debts in and out were paid.

Office Manager

Smith Funeral and Cremation Care
04.2020 - 05.2022
  • Oversaw office inventory activities by ordering and acquiring necessary stock as well as stocking and organizing the incoming inventory.
  • Input data into the funeral home's databases in regards to both the purchasing of inventory but also vital information regarding the customer.
  • Would help to ensure the staff was on task and all questions were answered during services, maintaining that all employees were doing the required work.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers. and striving to solve any problems or questions they had.

Door Greeter

Smith Funeral and Cremation Care
03.2016 - 01.2020
  • Fielded customer complaints and notified floor managers during services.
  • Talked to and greeted families during trying times during funerals, and maintained conversation and discussion to help them through a difficult scenario.
  • Displayed friendly, outgoing, and energetic behavior to create a warm and comfortable atmosphere for guests.
  • Provided friendly, attentive service throughout peak times in order to be as responsive as possible.
  • Maintained clean and organized environments to ensure presentable front-of-house space.

Education

Bachelor of Arts - Political Science, Philosophy

West Virginia University
Morgantown, WV
05.2021

Skills

  • Strategic Planning and Risk Assessment
  • Conflict Resolution and quick problem solving
  • Excellent oral and written communication
  • Analyzing and inputting data into assigned databases
  • Understanding of tasks and how to complete them
  • Microsoft Office proficient

Timeline

Business Operations Manager

Smith Funeral and Cremation Care
06.2022 - 06.2024

Office Manager

Smith Funeral and Cremation Care
04.2020 - 05.2022

Door Greeter

Smith Funeral and Cremation Care
03.2016 - 01.2020

Bachelor of Arts - Political Science, Philosophy

West Virginia University
Jordan Thorn