Jordan Tran
Grayson,GA
Summary
A dynamic and engaging professional, with a proven track record at Sweet Hut Bakery & Cafe, where I excelled in espresso machine operation and team leadership. Known for enhancing customer satisfaction through exceptional service and maintaining high cleanliness standards. Demonstrates outstanding problem-solving abilities and a friendly, outgoing demeanor, contributing significantly to workplace efficiency and team harmony.
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
1
1
year of professional experience
Work History
Barista
Sweet Hut Bakery & Cafe
Duluth, GA
02.2022 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Cashier
Sweet Hut Bakery & Cafe
Duluth, GA
02.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Host
Wild Wing Cafe
Warner Robins, GA
01.2021 - 06.2021
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Enhanced atmosphere with attentive service and personalized attention.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Managed reservations to optimize seating and minimize wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Food Runner
Wild Wing Cafe
Warner Robins, GA
01.2021 - 06.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
Education
Bachelors - Biology And Chemistry
Georgia State University
Atlanta, GADiploma -
Grayson High
Grayson, GA2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Team leadership
- Adaptive and creative
- Order taking
- Espresso machine operation
- Beverage preparation
- Inventory management
- Food running
- Table bussing
- Clear communication
- Verbal and written communication
- Physical stamina
- Table setting
- Solid problem solver
- Ingredient restocking
Additional Information
Full time student at Georgia State University, attending from noon until seven in the evening on Tuesdays and Thursdays.
Languages
Vietnamese
Native or Bilingual
Accomplishments
• Community Service Volunteer
• Renovated a local church
• Volunteered as a sound technician at the local church
Timeline
Barista
Sweet Hut Bakery & Cafe
02.2022 - 07.2022
Cashier
Sweet Hut Bakery & Cafe
02.2022 - 07.2022
Host
Wild Wing Cafe
01.2021 - 06.2021
Food Runner
Wild Wing Cafe
01.2021 - 06.2021
Bachelors - Biology And Chemistry
Georgia State University
Diploma -
Grayson High