Jordan Vaccaro
Client Services & Operations Professional
Summary
Operations and client service professional with experience in front office coordination and scheduling across multiple booking systems. Comfortable in high-volume, customer-facing environments that require multitasking, problem-solving, and efficient daily operations. Background includes hands-on service delivery and client care in fast-paced environments, performing technical, appointment-based services in direct client facing roles.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Aveda Institute South Florida
Davie, Florida
02.2024 - 06.2026
- Oversaw a 5-person front desk team, ensuring smooth daily operations and service standards. Created and optimized staff schedules for peak coverage. Generated operational reports by analyzing sales, performance, and service data. Managed cashier operations during high-volume shifts, handling transactions, discounts, and refunds with accuracy. Supported inventory management by maintaining stock levels and merchandising. Resolved client concerns and completed opening and closing procedures. Scheduled client appointments across a multi-staff calendar. Drove retail, service upgrades, and membership sales to support retention and revenue.
Front Desk Coordinator
Salon 21 Boca
Boca Raton, Florida
09.2020 - 11.2023
- Handled customer transactions and payments, scheduled and confirmed appointments, and managed incoming calls through a multi-line phone system. Built strong client relationships through professional service, resolving customer concerns in a fast-paced environment. Recommended and sold retail products based on client needs. Prepared daily staff schedules to ensure proper coverage and trained new and existing employees on procedures and standards.
Front Desk Coordinator
Salon Oasis Of Boca Raton
Boca Raton, Florida
03.2020 - 09.2020
- Managed front-desk operations by coordinating appointments, processing payments, and handling high volume inbound calls through a multi-line telephone system. Supported daily client flow in a fast-paced environment and assisted with scheduling coordination. Completed opening and closing procedures, generated daily reports, and assisted with retail sales and client recommendations. Maintained organized front desk operations and customer service standards.
Hair Stylist
Sprezzatura Beauty Salon
Boca Raton, Florida
10.2019 - 03.2020
- Completed hair services including extensions, wet/thermal styling, color services, and smoothing treatments. Promoted and sold haircare products based on client needs. Supported customer service goals and client relations through friendly, knowledgeable communication. Assisted front desk operations by answering calls, scheduling appointments, and processing payments.
Hair Stylist
The VIP Hair Salon
Boca Raton, Florida
08.2018 - 09.2019
- Performed hair services including color, cutting, chemical treatments, and styling according to client requests. Drove retail sales based off specific guest needs, including at-home haircare and treatments. Maintained accurate client records and documented services provided.
Front Desk Coordinator
Hair by Scott & Co.
Boca Raton, Florida
01.2017 - 08.2018
- Operated cash register and processed payments in various forms. Managed high-volume, multi-line phone systems and scheduled appointments based on availability. Assisted with retail product recommendations and sales. Maintained professionalism in fast-paced environments while addressing customer concerns. Performed front desk duties including client record management and administrative support.
Hairstylist / Front Desk Coordinator
The Blowzone
Boca Raton, Florida
11.2016 - 01.2017
- Completed opening and closing procedures while supporting front desk and styling duties. Provided wet styling, thermal styling, smoothing treatments, and event hairstyling services. Sold and promoted hair care products and memberships. Managed appointment scheduling alongside stylist availability and client demand.
Hairstylist / Front Desk Coordinator
Hair Therapy Concepts
Boca Raton, Florida
10.2015 - 07.2016
- Provided hair services including cuts, blow-dries, color services, keratin smoothing treatments, and formal event styling. Assisted stylists during services including shampooing, color preparation, and client support. Supported front desk operations by answering phones, scheduling appointments, and greeting guests. Operated register and processed all forms of payment. Followed opening and closing procedures and maintained salon inventory by stocking supplies.
Education
Cosmetology: (#CL1250944) -
Boca Beauty Academy
Boca Raton, FL05-2015
Boca Raton Community High School
Boca Raton, FL05-2012
Skills
- Inventory Control
- Retail/Staff Management
- Customer Service Excellence
- Sales and Data Analysis/Reporting
- POS Operations/Register Balancing
- Problem Solving Skills
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Upselling Products and Services
- Promoting Brand and Company Identity
Systems & Tools
Meevo • Millennium Systems International • SalonBiz • Vagaro • Zenoti
Strong aptitude for mastering new software and workflows.
Timeline
Front Desk Manager
Aveda Institute South Florida
02.2024 - 06.2026
Front Desk Coordinator
Salon 21 Boca
09.2020 - 11.2023
Front Desk Coordinator
Salon Oasis Of Boca Raton
03.2020 - 09.2020
Hair Stylist
Sprezzatura Beauty Salon
10.2019 - 03.2020
Hair Stylist
The VIP Hair Salon
08.2018 - 09.2019
Front Desk Coordinator
Hair by Scott & Co.
01.2017 - 08.2018
Hairstylist / Front Desk Coordinator
The Blowzone
11.2016 - 01.2017
Hairstylist / Front Desk Coordinator
Hair Therapy Concepts
10.2015 - 07.2016
Cosmetology: (#CL1250944) -
Boca Beauty Academy
Boca Raton Community High School