Artemis Lassig
Farmington
Summary
Responsible and friendly. Able to make customers feel welcome, and listen with practiced care and attention to individual needs. Proficient in payment processing, computer systems, and customer relations. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
I work with a local nonprofit as their Art director handling hiring temporary artist vendors for conventions. I am also a small business owner where I am in charge of creating products, quality checking, promoting, selling, inventory, and many other aspects that have made me develop skills to successfully run my business.
Meticulous Order Processing Specialist offering many years of data entry and order processing accuracy to add value to professional opportunity. Accurate and efficient with passion for cultivating customer satisfaction and retention.
Hospitality professional prepared to excel in managing front desk operations with high standards and results-driven approach. Known for strong team collaboration and adaptability in dynamic environments. Expertise in guest relations, staff management, and operational efficiency.
Resourceful Front Desk Manager known for high productivity and efficient task completion. Specialize in customer service management, conflict resolution, and administrative support. Excel in communication, teamwork, and adaptability, ensuring smooth front desk operations and superior guest satisfaction.
Overview
14
14
years of professional experience
Work History
Front Desk Manager
South Davis Recreation Center
08.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, membership details, and current activities.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Order Processing Specialist
The Container Store
04.2022 - 04.2024
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
- Audited existing order processing procedures to identify areas for improvement.
- Coordinated with customers regarding order changes, cancellations, and returns.
- Stocked and reset store when new items entered the store.
- Did weekly inventory and repricing items.
- Stocked the store while there were no customers.
- Helped train new order processers and morning stock team to work proficiency.
- Able to operate a RF scanner, pallet jack, cash register, multiple programs at once to effectively perform the job.
- Resolved customer inquiries related to order processing in a timely manner.
- Provided support to other departments during peak order periods.
- Monitored inventory levels to ensure sufficient stock for orders.
- Processed payments according to established protocols.
- Responded promptly to customer complaints or inquiries via phone, email, or mail.
- Performed data entry tasks associated with updating customer accounts in the system.
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
Customer Service Assistant/Greeter/Cleaner
Shane Co.
08.2020 - 01.2021
- Helped close and open the store
- Making sure all paperwork is filed, saved, and/or shredded
- Operate a cash register as well as take card and check payments
- Stock inventory and regularly count the inventory, including monthly large-scale inventory requiring entire staff
- Help problem solve with customers, management, and jewelers to find a solution to either a customer problem or inquiry
- Get orders ready for online pickups, go and find it in inventory scan it through and contact the customer that its ready
- Handled Special Order book customers that had a special item they wanted made
- Would speak with the customer and special-order team on any updates, prices, or problems
- Updated customers weekly on the status of their orders
- Cleaned rings for the warranty checkups
- Required time management to make sure to stay in the quoted time, while having a good eye for detail to see if any small diamonds where loose
- Greeted customers in the front requiring to speak with management frequently
- Spoke with customers about wait times and covid requirements to be in the store
- Had to take temperatures of each guest that entered.
Team Lead
Jetblack
04.2019 - 03.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Helped take care of customers when message times were high.
Account Manager in the Balance Transfer Department
Discover Financial Services
01.2018 - 04.2019
- Document customer files
- Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries
- Multi-tasking may be required based on function type
- Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures
- Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases
- Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels.
Hostess/Guest Experience Captain/Cashier
Buffalo Wild Wings
11.2015 - 01.2018
- Training of all new hire hosts and cashiers
- Take orders and put them together for the guest to enjoy at home
- Provide exemplary customer service
- Field customer complaints or questions
- Work to maintain good customer relations
- Operate cash registers and credit card machines
- Complete assigned tasks from management
- Opening and closing procedures.
Character Actor/ Entertainer
Gardner Village
10.2016 - 10.2017
- Stay in character entertaining adults and children
- I was in charge of keeping people's attention and entertained
- Remember scripts and perform in front of crowds
- Stay on my feet for full shifts
- Improvise interactions
- Think on my feet.
- Supported the development of new theatrical works by participating in readings, providing feedback, and offering creative input.
- Collaborated with directors and fellow actors to develop memorable characters and deliver compelling performances.
Sales Associate/Inventory Control
Cosset Bath & Body
05.2017 - 08.2017
- Operating a cash register, tablet and credit card machine
- Extensive knowledge on the products sold, including all ingredients
- Managing inventory
- Opening and Closing procedures
- Providing excellent customer service.
Housekeeper
Snowbird Ski & Summer Resort / Iron Blosam Lodge
06.2012 - 06.2014
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Education
General Studies with emphasis in art, include AP art courses -
Brighton High School
Cottonwood Heights, UTCompleted coursework in Communications -
Salt Lake Community College
Taylorsville, UTSkills
- Data entry
- Customer service
- Relationship development
- Multitasking
- Detail Oriented
- MS Office, Excel
- Presentations and demonstrations
- Basic ASL
- Communication through email or phone and keeping records of all conversations
- Inventory control
- Order Management
- Shipping and receiving procedures
- Picking orders
- Oral and written communications
- Daily reporting
- Problem-solving skills
References
- Cindy McKee, (801) 573-3552
- Thi Dao, (385) 343-3576
- Emily Madison, (801) 588-9204
- Rachel Robinson, 1(805) 405-2473
Hobbies and Interests
- Cosplay
- Reading
- Camping & Hiking
- Art, & Resin Crafts
- Sewing and hands on crafts
- Gaming
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Won multiple awards for craftsmanship. For being detail oriented and problem solving when things didn't go as planned.
- Travel around the country to judge craftsmanship contests. Use my
Timeline
Front Desk Manager
South Davis Recreation Center
08.2024 - Current
Order Processing Specialist
The Container Store
04.2022 - 04.2024
Customer Service Assistant/Greeter/Cleaner
Shane Co.
08.2020 - 01.2021
Team Lead
Jetblack
04.2019 - 03.2020
Account Manager in the Balance Transfer Department
Discover Financial Services
01.2018 - 04.2019
Sales Associate/Inventory Control
Cosset Bath & Body
05.2017 - 08.2017
Character Actor/ Entertainer
Gardner Village
10.2016 - 10.2017
Hostess/Guest Experience Captain/Cashier
Buffalo Wild Wings
11.2015 - 01.2018
Housekeeper
Snowbird Ski & Summer Resort / Iron Blosam Lodge
06.2012 - 06.2014
General Studies with emphasis in art, include AP art courses -
Brighton High School
Completed coursework in Communications -
Salt Lake Community College