Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jordan Vaughan

Springfield,MO

Summary

Dynamic proactive professional possessing excellent listening, communication and customer service skills. Builds a good standing rapport with customers, associates, and management through positive and consistent engagement. Highly committed to providing an outstanding and inclusive learning environment, dedicated to the success of our employees

Overview

8
8
years of professional experience

Work History

Associate/Learning Ambassador

Amazon
11.2022 - Current
  • Led small group sessions to help new hires and associates review and practice safety concepts.
  • Created, collected, and recorded data on new hire progression to determine next steps for their amazon success.
  • Supported new hire learning needs and provided individualized guidance to promote an inclusive and accepting environment.
  • Assessed new hire and associate needs to determine appropriate level of required support.
  • Supported new hires in the use of technology to enhance their experience as they begin their journey at Amazon
  • Facilitated new hire engagement and collaboration to enhance retention of onboarding curriculum and safety practices.

Dispatcher/Load Coordinator

Heartland Motor Freight, Inc.
12.2020 - 10.2022
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Managed and maintained relations with new and existing customers including shippers, receivers, and contracted and leased drivers

Assistant Manager/Sales Manager

Kum & Go
06.2018 - 11.2020
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed and developed sales team.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Handle inventory audits and delivery checks.

Owner/Operator

Rockwood Landscapes & More, LLC.
06.2016 - 06.2018
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Provided fast, efficient customization resulting in new or repaired hardscapes and landscapes, plants and bedding.

Landscape Team Leader

Carson's Nurseries
04.2015 - 02.2018
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
  • Cultivated and replanted trees and plants to maintain landscaping areas.
  • Educated clients on proper care and maintenance of landscaping projects.
  • Managed and coordinated installation of complex landscaping projects.
  • Researched and identified appropriate plants and materials for landscaping projects.

Education

Associate of Arts -

Ozarks Technical Community College
Springfield, MO
04.2024

High School Diploma -

Kickapoo High School
Springfield, MO
04.2008

Skills

  • Positive and inclusive coaching strategies
  • Active Listening
  • Mission Understanding
  • Positive Learning Environment
  • Clear communication
  • Proactive problem solving

Accomplishments

  • Achieved a stow rate of "491 packages an hour" during a 6 hour shift by completing scanning and stowing of packages safely with accuracy and efficiency.
  • Collaborated with team of managers in the application of new hire curriculum.
  • Discovered and resolved issue involving bags being assigned at wrong locations and packages being stowed incorrectly in the dolphin app, which led to customers receiving their packages ontime and without error.

Timeline

Associate/Learning Ambassador

Amazon
11.2022 - Current

Dispatcher/Load Coordinator

Heartland Motor Freight, Inc.
12.2020 - 10.2022

Assistant Manager/Sales Manager

Kum & Go
06.2018 - 11.2020

Owner/Operator

Rockwood Landscapes & More, LLC.
06.2016 - 06.2018

Landscape Team Leader

Carson's Nurseries
04.2015 - 02.2018

Associate of Arts -

Ozarks Technical Community College

High School Diploma -

Kickapoo High School

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