Summary
Overview
Work History
Education
Skills
References
Timeline
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Jordan Vickers

Colorado Springs,CO

Summary

Skilled First-Line Supervisor of Entertainment and Recreation Workers, with background in efficiently leading teams to enhance guest experiences in leisure settings. Possess strong organizational skills and ability to manage multiple tasks simultaneously, ensuring smooth operation of entertainment venues. Demonstrated success in improving customer satisfaction through proactive problem-solving and effective communication. Fostered positive work environment, promoting team cohesion and employee morale improvement. Self-motivated Aquatic Supervisor training and supporting aquatics department team members to effectively facilitate programs and services. Leveraged team skills to build customer-driven experience and boost operations. Certified in first aid, CPR and AED. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

7
7
years of professional experience

Work History

Aquatics Supervisor

Great Wolf Lodge Resort
Colorado Springs, CO
01.2022 - Current
  • Authored educational content on water-related programs.
  • Collaborated in identifying potential candidates for the aquatics team.
  • Documented aquatic staff disciplinary action and implemented corrective plans.
  • Helped recruit, hire and train department employees.
  • Provided feedback on performance reviews for aquatics staff members.
  • Sought out opportunities to improve service levels and corrected problems.
  • Trained new aquatics staff members on safety procedures and policies.
  • Maintained accurate records of incidents and injuries in the pool area.

Aquatics Lifeguard

Great Wolf Lodge Resort
Colorado Springs, CO
03.2021 - 01.2022
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Transported injured patrons from location of accidents to safety and medical transportation.
  • Utilized training, rescue techniques and proper equipment to aid distressed people.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Adhered strictly to emergency action plans.

Customer Service Representative

Golden Gun Club
Watkins, CO
06.2018 - 08.2019
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
  • Performed routine upkeep on all operative machines.

Education

High School Diploma -

Rangeview High School
Aurora, CO
05-2018

Skills

  • Facility maintenance
  • Pool management
  • AED operation
  • Staff training
  • Guest relations
  • Adaptive teaching

References

References available upon request.

Timeline

Aquatics Supervisor

Great Wolf Lodge Resort
01.2022 - Current

Aquatics Lifeguard

Great Wolf Lodge Resort
03.2021 - 01.2022

Customer Service Representative

Golden Gun Club
06.2018 - 08.2019

High School Diploma -

Rangeview High School
Jordan Vickers