Jordan Walker
Newark,USA
Summary
Highly skilled Shift Manager with a strong background in scheduling, money handling, and team management. Demonstrated expertise in operations. Motivated to seek professional growth and take on new challenges in a position with room for advancement. Proven track record of success in collaborating with cross-functional teams under high-pressure environments. Exceptional at project planning and managing multiple accounts simultaneously. Committed to driving company sales goals and meeting business objectives. A dynamic and organized employee with excellent communication skills. Thrives on problem-solving and applies extensive analytical knowledge to find effective solutions. Proficient in multitasking, leading group discussions, and managing projects. Well-prepared for this role as a professional leader, guiding teams towards achieving objectives and enhancing productivity. Known for reliability and adaptability, fostering a collaborative environment and excelling in strategic planning and conflict resolution.
Overview
9
9
years of professional experience
Work History
Team Leader
Wayfair.com
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Shift Supervisor
Dashers light show
09.2022 - 01.2023
- Led by example and demonstrated company best practices
- Kept employees operating productively to meet business and customer needs
- Trained and mentored new employees to maximise team performance
- Adhered to company standards and compliance requirements for operations and cleanliness
- Ordered stock and procured services to deliver on company goals
- Managed staff schedules, ensuring required coverage to meet shift needs within budget
- Increased team efficiency by analysing staff and equipment performance
- Set up and performed test activities, assessing equipment function and quickly rectifying errors
Customer Service Supervisor
Atlantic energy
12.2019 - 03.2020
- Advised management of customer service trends, creating proactive strategies to maintain best practices
- Delivered feedback constructively to enhance staff performance
- Monitored business and process metrics to measure and manage customer service effectiveness
- Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction
- Communicated courteously with customers by telephone and email
- Managed high-volume customer queries simultaneously through effective multitasking
- Reviewed processes and practices regularly to achieve business goals
Cashier
ShopRite
08.2018 - 11.2019
- Advised alternative products to meet specific preferences or budgetary needs
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
- Assisted customers to locate obscure items on shop floor
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences
- Kept checkouts areas and general store clean and orderly
- Completed opening and closing procedures each day
- Scanned products quickly, memorising codes and prices for unmarked products
- Helped meet business needs by working extra shifts
- Greeted customers entering store and responded promptly to customer needs
- Trained and mentored new cashiers and clerks in correct processes
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction
Package handler
Ups
10.2017 - 12.2017
- Assisted with loading and unloading of vehicles manually and using machines
- Sorted materials on warehouse racks and shelves
- Loaded packaged goods on to trucks for shipping
- Performed tagging and labelling of warehouse inventory
Floor Supervisor
Branch Brook Park Roller Center
07.2016 - 10.2017
- Maintained high general appearance standards, inspecting floor staff for correct, clean complete uniform, name tags
- Facilitated smooth shift transitions by maintaining clear, detailed shift communication sheets
- Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up
- Consistently improved product knowledge of floor staff by conducting engaging menu classes and taste panels
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays
- Coached team to deliver top-quality customer service and uphold brand values
- Monitored sales performance and motivated teams to increase service standards to raise profits
Education
Diploma -
East Orange Campus High School
06.2018
Skills
- Effective time management
- Effective communication
- Marketing
- Collaborative team development
- Problem-solving
- Deadline-orientated
- Strategic creativity formulation
- Team leadership in creative projects
- Safety protocols
- Customer-focused
- Teamwork and collaboration
- Attention to detail
- Team motivation
Timeline
Team Leader
Wayfair.com
04.2024 - Current
Shift Supervisor
Dashers light show
09.2022 - 01.2023
Customer Service Supervisor
Atlantic energy
12.2019 - 03.2020
Cashier
ShopRite
08.2018 - 11.2019
Package handler
Ups
10.2017 - 12.2017
Floor Supervisor
Branch Brook Park Roller Center
07.2016 - 10.2017
Diploma -
East Orange Campus High School
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