Jordan Wallace
Omaha,NE
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
801 Chophouse
Omaha, Nebraska
05.2020 - Current
- Provided excellent customer service in a high-end dining environment.
- Assisted in menu recommendations and wine pairings for guests.
- Managed multiple tables while ensuring timely food and beverage service.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Provided exceptional service to high volume of daily customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/ Bartender
Firebirds Wood Fired Grill
Omaha, Nebraska
05.2009 - 04.2020
- Provided excellent customer service by taking orders and addressing inquiries.
- Maintained cleanliness and organization of dining areas and service stations.
- Processed payments accurately using point-of-sale systems.
- Assisted in training new servers on menu items and service protocols.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with kitchen staff to ensure smooth service during peak hours.
- Engaged with customers to create a welcoming atmosphere and build rapport.
Education
Bachelor of General Studies - Minor in Business And Non-Profit Management
University of Nebraska At Omaha
Omaha, NE05-2019
Skills
- Team collaboration
- Time management
- Effective communication
- Relationship building
- Customer service
- Multitasking and organization
- Strong work ethic
Certification
- CNA certified
Timeline
Server
801 Chophouse
05.2020 - Current
Server/ Bartender
Firebirds Wood Fired Grill
05.2009 - 04.2020
Bachelor of General Studies - Minor in Business And Non-Profit Management
University of Nebraska At Omaha
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