Jordan Walter
Mankato,MN
Summary
I am looking to gain employment at Fastenal in Mankato while I continue to further my education. I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Food Service Worker
Kwik Trip
05.2023 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Customer Service Representative
Wiha Tools
10.2021 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Guest Service Associate
Kwik Trip
10.2017 - 12.2021
- Met customer service goals and exceeded customer expectations.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
General Merchandise Associate
Shopko
04.2016 - 09.2017
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
Education
Bachelor of Arts - Urban And Regional Studies
Minnesota State University - Mankato
Mankato, MN05.2025
Associate of Applied Science - Administrative Assistant
Ridgewater College
Hutchinson05.2021
Associate of Arts - Liberal Arts And Sciences
Ridgewater College
Hutchinson05.2021
Skills
- Customer Relations
- Order Fulfillment
- Stocking and Replenishing
- Order Processing
- Minute Taking
- Stockroom Procedures
- Call Center Operations
- Warehousing Functions
- Filing
Timeline
Food Service Worker
Kwik Trip
05.2023 - Current
Customer Service Representative
Wiha Tools
10.2021 - 04.2023
Guest Service Associate
Kwik Trip
10.2017 - 12.2021
General Merchandise Associate
Shopko
04.2016 - 09.2017
Bachelor of Arts - Urban And Regional Studies
Minnesota State University - Mankato
Associate of Applied Science - Administrative Assistant
Ridgewater College
Associate of Arts - Liberal Arts And Sciences
Ridgewater College
Similar Profiles
Zachary PearsonZachary Pearson
NA at Kwik Trip, Green Bay, KwikNA at Kwik Trip, Green Bay, Kwik
Christopher CalicoChristopher Calico
Material Handler at Kwik TripMaterial Handler at Kwik Trip
Ryley SteinhoffRyley Steinhoff
Team Member at Kwik TripTeam Member at Kwik Trip
Sheila Lugo RodriguezSheila Lugo Rodriguez
Guest Service Representative at Kwik TripGuest Service Representative at Kwik Trip
Kaiden LeintzKaiden Leintz
Deli Clerk at Jersey Mike's SubsDeli Clerk at Jersey Mike's Subs