Jordan Washington
IT Operations Specialist
Gainesville,Virginia
Summary
Detail-oriented operations professional with extensive experience in analysis and cross-functional coordination from U.S. Army service. Skilled in evaluating processes and supporting leadership while managing complex tasks independently. Demonstrated success in streamlining workflows and resolving issues efficiently to enhance multi-team initiatives.
Overview
6
6
years of professional experience
3
3
Certification
Work History
IT SPECIALIST / SIGNAL SUPPORT
United States Army
03.2020 - 11.2025
- Coordinated project requirements with teams to ensure alignment on objectives.
- Managed staff access while maintaining accurate documentation for resources and workflows.
- Oversaw operational processes, resolving administrative issues to enhance efficiency.
- Developed instructional materials and updated procedures to improve team performance and service quality.
- Supported record-keeping systems, ensuring accuracy and compliance with company policies.
- Tracked compliance documentation in accordance with regulations and internal policies.
SYSTEM ADMINISTRATOR
United States Army
06.2022 - 08.2022
- Reviewed project requirements and coordinated with teams for clear task understanding.
- Managed staff access and permissions, ensuring proper documentation and oversight.
- Supported information management systems to maintain accuracy, security, and compliance.
- Monitored operational workflows, resolving administrative issues to enhance efficiency.
- Created instructional materials and updated standard operating procedures to boost performance.
- Logged compliance-related documentation to ensure adherence to regulations and policies.
Network Engineer
US Army
04.2022 - 11.2023
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Education
true -
George Mason
VA01-2026
Skills
- Client support and communication
- Collaborative teamwork
- System management
- Mentorship and training
- Proficiency in Microsoft 365
- Technical problem-solving
- Time management
- Team leadership
Certification
- Cisco Certified Network Associate (CCNA)
- MTA Windows Operating System Fundamentals
- Fiber Optic Installation
Volunteer Affiliations Honors Awards
- Army Achievement Medal (3)
- Army Good Conduct Medal (2)
- Army Service Ribbon
- Overseas Ribbon
Relevant Experience - P C Tech Support
Informal / Personal, 03/01/20, 11/01/25, Up to date Secret Clearance
References
References available upon request.
Timeline
SYSTEM ADMINISTRATOR
United States Army
06.2022 - 08.2022
Network Engineer
US Army
04.2022 - 11.2023
IT SPECIALIST / SIGNAL SUPPORT
United States Army
03.2020 - 11.2025
true -
George Mason