Jordan Washington, MHA, BSPH
St. Louis,MO
Summary
Detail-oriented and compassionate healthcare professional with hands-on experience in administrative leadership, healthcare operations, and patient services. Skilled in coordinating office workflows, managing teams, improving operational efficiency, and ensuring regulatory compliance. Completed Master’s of Healthcare Administration degree, along with a Bachelor's in Public Health, and passionate about creating inclusive, patient-centered environments.
Overview
6
6
years of professional experience
Work History
Office Lead
Cardinal Glennon Children's Hospital
11.2023 - Current
- Supervise program team and train first-year SLU medical students, ensuring quality and consistency in service delivery.
- Collaborate with physicians to expand program initiatives to additional outpatient clinics.
- Strengthened interdepartmental collaboration through effective communication strategies aimed at sharing information across teams efficiently.
- Expedited project completion times by coordinating cross-departmental collaboration on concurrent initiatives.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Fostered a culture of continuous improvement by soliciting feedback from staff and implementing suggestions for operational enhancements.
Health Navigator
Chestnut Health Systems
02.2023 - 11.2023
- Contributed to the development of health promotion programs tailored to each patient's current needs, leading to improvements in overall wellness.
- Supported patients in navigating healthcare systems and accessing primary/behavioral health services
- Screened clients for social determinants of health, provided resources, and facilitated referrals
- Built trusting relationships to reduce patient anxiety and ensure engagement in their care plan.
Registered Behavior Technician
Blue Sprig Pediatrics
05.2022 - 02.2023
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Urology Receptionist
St. Luke's Hospital
05.2021 - 10.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Assistant Manager and Pharmacy Technician
CVS Pharmacy
10.2019 - 05.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Communicated with patients, ensured accurate prescription handling, and coordinated with pharmacists.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Master of Science - Health Administration
Maryville University of St. Loiuis
St Louis, MO12-2024
Bachelor of Science - Public Health
Southern Illinois University of Edwardsville
Edwardsville, IL05-2022
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Human Relations
- Microsoft Application
- Multitasking
- Organizational skills
- Attention to detail
- Hiring Process
- Critical thinking
Timeline
Office Lead
Cardinal Glennon Children's Hospital
11.2023 - Current
Health Navigator
Chestnut Health Systems
02.2023 - 11.2023
Registered Behavior Technician
Blue Sprig Pediatrics
05.2022 - 02.2023
Urology Receptionist
St. Luke's Hospital
05.2021 - 10.2021
Assistant Manager and Pharmacy Technician
CVS Pharmacy
10.2019 - 05.2021
Master of Science - Health Administration
Maryville University of St. Loiuis
Bachelor of Science - Public Health
Southern Illinois University of Edwardsville
Similar Profiles
Angela PorterAngela Porter
Guest Services Representative at SSM Health At Cardinal Glennon Children's HospitalGuest Services Representative at SSM Health At Cardinal Glennon Children's Hospital
Brittany HartungBrittany Hartung
Pediatric Stepdown Nurse at Cardinal Glennon Children's HospitalPediatric Stepdown Nurse at Cardinal Glennon Children's Hospital
Sharadon HeathSharadon Heath
Staff RN, NICU at SSM Health Cardinal Glennon Children's HospitalStaff RN, NICU at SSM Health Cardinal Glennon Children's Hospital
Lucy FitzgeraldLucy Fitzgerald
Co-Owner at Fitzgerald Dance LLCCo-Owner at Fitzgerald Dance LLC
MELISSA E. FULLER FLORESMELISSA E. FULLER FLORES
Professional Education Clinician & Consultant at FreelanceProfessional Education Clinician & Consultant at Freelance