Jordan Wert
Cypress,TX
Summary
Proactive Merchandise Execution Specialist and Manager with extensive experience in team leadership, client coordination, and sales. Expert in developing innovative merchandising strategies, improving store presentation, and enhancing customer satisfaction. Known for effective communication, quality assurance, and project management skills, bringing a strategic approach to advancing business goals.
Overview
11
11
years of professional experience
Work History
Merchandise Execution Specialist
Academy Sports + Outdoors
02.2022 - Current
- Effectively oversaw both outbound and inbound communications for the Store Teams
- Collaborated with partners from various departments to meet deadlines for delivering Store Communications
- Established communication cadence with partners to meet deadlines
- Conducted regular audits of weekly files, ensuring the dissemination of accurate pricing information to Stores
- Ability to pivot to business needs during crucial sales times while maintaining day to day tasks
Manager
Academy Sports + Outdoors
11.2019 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Merchandising Team Lead
Academy Sports + Outdoors
01.2019 - 11.2019
- Developed weekly plans for merchandise changes in coordination with store management and direction within Playbook.
- Conducted audits on bi-weekly shipments of visuals to identify any missing or damaged items.
- Improved store appearance by overseeing product presentation, signage, and overall execution.
- Collaborated with store management to develop innovative merchandising strategies aligned with marketing goals.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Outdoors Enthusiast
Academy Sports + Outdoors
04.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Maintained knowledge of, employed and enforced best practices for safe handling of Firearms and accessories.
- Conducted thorough background checks for firearm sales, ensuring compliance with federal regulations and promoting safety within the community.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Employed build the basket techniques to promote sales revenue growth and present customers with complete package supporting Firearm purchases.
Client Service Coordinator
Epic Health Services
09.2017 - 02.2018
- Created and managed nursing schedules for at-risk pediatrics on a weekly and monthly basis
- Developed and maintained strong nurse-parent relationships through effective problem solving.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Car Salesperson
Kinsel Ford
05.2017 - 09.2017
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Car Salesperson
Westside Chevrolet
01.2017 - 05.2017
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Completed registration paperwork and sales documentation.
Head Student Equipment Manager
University of Houston
01.2015 - 12.2016
- Coordinated with the Coaching Staff to meet all equipment needs for Defense and Special Teams in both practice sessions and games.
- Enhanced equipment organization by implementing an efficient inventory tracking system.
- Streamlined equipment checkout processes to improve user satisfaction and reduce wait times.
- Coordinated logistics for transporting gear to off-campus for games and managed stadium setup.
- Provided hands-on support during games and practices, addressing any immediate equipment needs or issues that arose.
Sales Associate
Pro Image Sports
05.2013 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Education
University of Houston
Houston, TXEducation
Houston Baptist University
Houston, TXEducation
Texas Lutheran University
Seguin, TXHigh School Diploma -
Katy High School
Katy, TX05.2012
Skills
- Expert Problem Solving
- Crisis Management
- Multitasking Abilities
- Project Management
- Strategy Development
- Team Development
- Documentation Management
- Quality Assurance
- Effective Communication
Timeline
Merchandise Execution Specialist
Academy Sports + Outdoors
02.2022 - Current
Manager
Academy Sports + Outdoors
11.2019 - 02.2022
Merchandising Team Lead
Academy Sports + Outdoors
01.2019 - 11.2019
Outdoors Enthusiast
Academy Sports + Outdoors
04.2018 - 01.2019
Client Service Coordinator
Epic Health Services
09.2017 - 02.2018
Car Salesperson
Kinsel Ford
05.2017 - 09.2017
Car Salesperson
Westside Chevrolet
01.2017 - 05.2017
Head Student Equipment Manager
University of Houston
01.2015 - 12.2016
Sales Associate
Pro Image Sports
05.2013 - 01.2015
Education
University of Houston
Education
Houston Baptist University
Education
Texas Lutheran University
High School Diploma -
Katy High School