JORDAN WESTBROOK
Summary
Resourceful company team member with expertise in inventory management, customer service, and loss prevention strategies. Known for high productivity and efficient task completion. Excels in problem-solving, communication, and teamwork to achieve objectives and maintain operational excellence. Organized and motivated individual seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
REVENUE RECOVERY CLERK/Associate Manager
UPS
01.2019 - Current
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
DELIVERY DRIVER
DOORDASH/INSTACART
07.2021 - 03.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
PACKAGE HANDLER
UPS
10.2017 - 02.2018
- Prepared pallets of boxes for easy transportation between customer and storage locations.
PACKAGE HANDLER
FEDEX GROUND
06.2016 - 08.2017
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Communicated with supervisors about delays or other issues with shipments.
- Assembled pallets and crates for secure transportation of materials.
CASHIER
HARDEE'S
03.2015 - 09.2016
- Welcomed customers and helped determine their needs.
Education
Cybersecurity Bootcamp - Cybersecurity
North Carolina State University
Raleigh, NC09-2024
HVAC/Refrigeration - HVAC Installation And Repair
GTCC (Guilford Technical Community College)
Greensboro, NC05-2024
Some College (No Degree) -
NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE UNIVERSITY
Greensboro, NCHigh School -
NEW HOPE CHRISTIAN ACADEMY HIGH SCHOOL
Thomasville, NC05.2015
High School -
WESTERN GUILFORD HIGH SCHOOL
Greensboro, NC10.2014
Skills
- Communication skills
- Leadership skills
- Time management
- Charismatic
- Diligent
- Inquisitive
- Patient
- Performance Improvements
- Stress Tolerance
- Following conversation scripts
- Patience and Persistence
- Persuasion strategies
- Legal knowledge
- Cost Control
- Result Oriented
References
- DAWN MURPHY, A&T FACULTY MEMBER, NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE UNIVERSITY, (336)-509-5233, DMURPHY@NCAT.EDU
- AMY BRAY, GTCC ADMINISTRATOR, (336)-344-4822 x 53115, ALBRAY@GTCC.EDU
- TONY HAWKINS, GTCC INSTRUCTOR, (336)-334-4822 x 53018, TRHAWKINS@GTCC.EDU
- SHANNON BOSTIC, NC STATE NATIONAL ADMISSIONS ADVISOR, (919)-205-9613
- BRANDON MAYS, REVENUE RECOVERY MANAGER, (336)-580-5553, BRANDONMAYS@UPS.COM
Certification
- Universal EPA Certified Technician
Languages
Spanish
Elementary
Accomplishments
- FedEx Ground Facer/Employee Of The Month
Affiliations
- Owner/Founder of "Monde Dur"
Timeline
DELIVERY DRIVER
DOORDASH/INSTACART
07.2021 - 03.2022
REVENUE RECOVERY CLERK/Associate Manager
UPS
01.2019 - Current
PACKAGE HANDLER
UPS
10.2017 - 02.2018
PACKAGE HANDLER
FEDEX GROUND
06.2016 - 08.2017
CASHIER
HARDEE'S
03.2015 - 09.2016
Cybersecurity Bootcamp - Cybersecurity
North Carolina State University
HVAC/Refrigeration - HVAC Installation And Repair
GTCC (Guilford Technical Community College)
Some College (No Degree) -
NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE UNIVERSITY
High School -
NEW HOPE CHRISTIAN ACADEMY HIGH SCHOOL
High School -
WESTERN GUILFORD HIGH SCHOOL