Jordan Wilburn
Jacksonville,FL
Summary
Responsible and committed Sales representative proficient in handling money, meeting sale goals, and helping customers locate products to suit their needs. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2
2
years of professional experience
Work History
Cashier
Publix Super Markets Inc.
11.2022 - 03.2024
- Trained over 10 new hires and served as the point of contact for escalated customer issues and questions
- Trained new hires on sales processes, customer service, and POS systems
- Managed employees and checkout areas in place of managers
- Fully trained in produce, bakery and customer service departments
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bakery Clerk
Publix Super Markets Inc.
11.2022 - 03.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Completed extensive training over the course of 3 months on heavy machinery and proper food safety.
- Opened and oversaw the front desk of the bakery, as well as answered the phone, took customer orders, and handled complaints.
- Designed and decorated pastries and cakes based on holidays and custom client orders.
- Deep cleaned department to comply with food safety guidelines.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
Sales Associate
Metabolic Research Center
05.2022 - 08.2022
- Responsible for opening and closure of center daily.
- Met with clients individually to build and provide optimal guidance for weight loss.
- Helped provide center feedback to improve and created innovative ways to optimize workflow within the team.
- Managed the online presence of the center, responded to questions and concerns, and kept emails up-to-date.
- Provided encouragement and developed specific goals and strategies to maximize client success.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Boosted monthly sales by 13%.
Education
General Education Development Diploma -
Skills
- POS System Operation
- Quick Learner
- Adaptable in High-stress Environments
- Sales Training
- Problem Solving Skills
- De-escalation and Conflict Resolution Techniques
Timeline
Cashier
Publix Super Markets Inc.
11.2022 - 03.2024
Bakery Clerk
Publix Super Markets Inc.
11.2022 - 03.2024
Sales Associate
Metabolic Research Center
05.2022 - 08.2022